American Express Complaint
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American Express wants you to have a difficult time redeeming your rewards - American Express Blue Cash Everyday
American Express Rewards website would not accept my card CID today, saying it was not valid. It did this multiple times. This is not a new card nor the first time I have redeemed Cash Back.
Multiple times last year, my Cash Back rewards were not applied for months and I received letters from Amex apologizing for the technical error.
This should not be a manual process. What they should do is enable automated Cash Back credit to your account once you hit a threshold. Capital One, Chase or Bank of America (forget which), used to do that. My BoA Visa has a very similar reward structure and I may just have to switch back to using that as my primary card if this continues. I have used your card almost exclusively since 2012.
FIX YOUR BUGS AND MAKE IT SEAMLESS FOR ME TO REDEEM REWARDS!
Multiple times last year, my Cash Back rewards were not applied for months and I received letters from Amex apologizing for the technical error.
This should not be a manual process. What they should do is enable automated Cash Back credit to your account once you hit a threshold. Capital One, Chase or Bank of America (forget which), used to do that. My BoA Visa has a very similar reward structure and I may just have to switch back to using that as my primary card if this continues. I have used your card almost exclusively since 2012.
FIX YOUR BUGS AND MAKE IT SEAMLESS FOR ME TO REDEEM REWARDS!
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Review Rating: 1 out of 5
Reviewed By: allenthomas82
Company: American Express
Product: American Express Blue Cash Everyday
Date Added: 9 years ago
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