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American Express Support Ticket - New Customer Service Sucks!

American Express Support Ticket

New Customer Service Sucks! - Customer Service

Created By: robberttlaw's Picture robberttlaw Last Reply: 's Picture
Priority Level: [Medium] Status: [Open]
Created: 4 years ago Last Updated: 3 years ago
Department: N/A Replies: 1
Product: Customer Service

I've had a charge card with AMX since 2005. I have not had one complaint with in AMX in all these years until now. Their customer service used to be fantastic, but it sucks now. It's apparent they have changed the agency they worked with. I called to understand my statement and inquire about some of my charges which I paid with my rewards b/c the statement did not reflect them. The rep was very slow, did not understand my question, and would keep repeating this narrated statement. It was awful. I wrote to them to complain, and they wrote back apologizing for the bad customer service, but never clarified the charges on my statement. I called back today to get one of my additional cards registered. The dude kept asking these stupid questions over and over again. It's like they now place the onus on you to get it done. I hate it. I wish there was an alternative to AMX charge cards. Discover if you read this, please start issuing charge cards.


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