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American Express Support Ticket - Issues with Amex Platinum Service

American Express Support Ticket

Issues with Amex Platinum Service

Created By: sobejack's Picture sobejack Last Reply: sobejack's Picture sobejack
Priority Level: [High] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: N/A Replies: 0

I tried to book a flight through Amextravel.com. The airline I wanted to fly was not listed in the options. When I called Customer service I spoke with a supervisor named Pat who informed me that although she was able to find the flight/airline named XL Airways out of France they must charge me to book it over the phone. If it was avail online there is no booking fee. Her and Amex's inability to waive the booking fee for the three tickets I attempted to purchase as an exception in an instance where I have no choice but to book over the phone or book elsewhere is ridiculous. So I miss the opportunity to earn double rewards points and book with expedia. This experience was disappointing in that Platinum service did not handle the issue in a manner that made sense for the customers satisfaction.


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