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American Express Support Ticket - Advertising incorrect

American Express Support Ticket

Advertising incorrect

Created By: datwell's Picture datwell Last Reply: datwell's Picture datwell
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0

Hi,

I purchased a new teen Amex passcard because of the promotion you had going. I put $25 on the card and waited for the $25 bonus which I did not receive.

I called today and talked to Sharon in India who refused to transfer me to someone in the US. After many requests I asked her name or id number which she gave me as Sharon. I told her I would call my self.

My issue is besides poor customer service is that I bought this card and it was not clearly noted that I needed to add additional funds to get the $25 bonus. Now after talking to the US the period to add funds is over. I would have gladly added funds if I would have understood what your advertising was saying.

I would like you to review as I am sure I am not the only one with this issue. I would like the bonus promised to me added to my card.


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