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American Express Support Ticket - ACCOUNT CLOSED IN ERROR

American Express Support Ticket

ACCOUNT CLOSED IN ERROR - Costco/Amercan Express card

Created By: JessieKim1010's Picture JessieKim1010 Last Reply: 's Picture
Priority Level: [Medium] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 1
Product: Costco/Amercan Express card

My American Express is linked to my Costco Membership. Back in February I received a letter from AMEX regarding my Costco membership. I called the day I received the letter and provided my Costco Membership, and was told a new card with my new Costco Membership number would be sent. I called every other week to check on my AMEX and was told multiple times a card had been shipped. I spoke to multiple supervisors and after 2 months of going back and forth I finally received my new replacement card from AMEX on May 8th. When i tried to activate the card I was told the account had been closed. I called AMEX, and after an hour and speaking with 4 supervisors I was told there was nothing that they would do to re-open my account that they closed in error. I wasted 2 months trying to get a card, being told multiple different stories, and when i finally received the card, my account was closed. This will affect my credit score as the credit card line was 5 figures. I would like them to re-open my account as this was 100% AMEX's error.


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