American Express Complaint

American Express Complaint

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WORST EXPERIENCE - American Express Platinum card


I am writing this to express my concern regarding the customer service at American Express . Recently, we had enrolled in the ICICI lombard insurance policy for Rs.21036/- on 23rd of april. After a detailed discussion with the customer representative, we decided to refund the policy and the refund was due in the following bill cycle. It is unfortunate that even today, 3 months after the refund was due there has been no adjustment made in my billing statements. We have been constantly calling the customer care and every time we are told that it will reflect in the coming month's statement. The representative kept telling us that they have informed the insurance company and the refund will follow soon. Our patience ended, when we cross checked the status with ICICI Lombard and they said American Express has failed to notify them regarding any refund. There has been no communication between the two parties and we have just been told to wait for months. I am very disappointed with the way our case was handled and I choose to not be a part of such a mismanaged company. Also it has always been me who has been trying to contact them. This is probably the worst company I have ever come across when dealing with credit cards. I would not suggest anyone to go with AMERICAN EXPRESS


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