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American Express Complaint - Thrift Car Rental Tampa Airport Florida - Thrifty Car Rental
American Express Complaint

American Express Complaint

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Thrift Car Rental Tampa Airport Florida - Thrifty Car Rental


April 25/2015 rented a car from Thirfty through American Express Miles, waited in line for more than two hours to do a transaction that takes 10 minutes. In the line was travellers with infants and an elderly couple. During our two hour wait one of the two ticket agents went to break leaving only one person, what customer service! He finally came back and was our representative. I asked what was the hold up, he replied long line ups all day long.
I replied no excuse, this type of service was unacceptable. All other car rental wickets were empty, their customers had be waited on and long gone and we were still 10 back in the Thrifty line up. More interested in trying to sell insurances and other rip offs than getting through the back log. American Express should seriously consider the contract they have with this care rental agency, a disgusting experience.


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