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American Express Complaint - They don't want your business
American Express Complaint

American Express Complaint

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They don't want your business


A representative within the cancellation department misinterpreted a conversation in which the phone line was disconnected prior to the end of the call. After that call, I was surprised to find my account closed the next day. I immediately called to have my account reinstated. After much hassle and time, I spoke with Angela Selma, Chief of Customer Service, who informed me that she was unwilling to reinstate the account because she didn't think an error was made. She told me that I would need to write a letter to the executive office to have the account reinstated.

This review and the efforts I went through are evidence that I did not want the account closed. Thus, it was closed in error. If there was not an error then I would not be writing this letter. Clearly, there was an error and my account should be reinstated as Ms. Selma agreed that there was nothing derogatory on my account.

But they won't do that because they don't want customers with good credit. Ms. Selma expressed that very clearly.


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