American Express Complaint

American Express Complaint

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Terrible customer service - American Express Credit Card


We are a small business that uses Amex cards for all company expenses including monthly bills, vehicle payments and products sold to customers. We spend between 30,000 and 50,000/month on our card. We have paid our accounts on time, in full and met every requirement of this card properly for years.
Recently, Amex courted us to apply for a better card that will suite our business better. We completed the process and were approved. We changed all of our auto pay accounts to the new card and continued doing business as usual.
1 month later, Amex inadvertently lowered our credit limit to 3000/month. This action was taken without notice, without discussion and without any form of review or available to dispute it. We were told "this is a numbers game and the computer decided the limit". This action caused us to have severe cash flow issues, multiple accounts not be paid by automatic process and additional fees to be applied to those accounts.
Also, this action made by Amex affected my credit to debt ratio and my personal credit score has dropped by 19 points affecting many other business abilities.
Amex's customer service has been nothing shy of terrible to work with and the end result is that they will do nothing, there is no-one to discuss this with and it can be reviewed in 1 year.
Our company has begun the process to remove all dependencies on the use of the Amex accounts and all accounts will be closed in the next 30 days. In addition, we have stopped accepting any customer charges on Amex cards and all customers that have automatic payment to us using their cards have been informed that they must provide another form of payment.
I recommend to all business owners that you do not allow Amex to do this to you and your business. When they come courting you with all of the wonderful things their card can do for you, please consider their ability and willingness to change their mind anytime.


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