American Express Complaint
Incredible incompetence - American Express Travel
But I decided to change the return flight on my flexible (i.e. far more expensive) ticket. Called the carrier, Airberlin on May 31, their not too competent staff told me that Amex, being the travel agency, had the first call on changes. But genereally, there would be no problem changing my flight and no charges.But contact Amex and let them do it, they said.
Called Amex on May 31. Got a guy who told me that a change of flight would automatically entail an upgrade, so he could only do it for nearly 300%u20AC extra. I pointed out that this couldn't be true, considering my fare, and that I was an experienced traveler. The guy got impertinent, ending with "if you're that experienced, call your local agent" and such.
The EU Commission Brussels Amex outfit had major trouble changing my ticket. It took them 3 days to even get near what I wanted. And sending it to me. Although our exchanges were conducted via my new e-mail address, they kept sending my e-ticket to my no longer active old address, i.e. I never got it. "We don't coordinate that."
They did NOT book me on the flight I wanted but on a later one. 5 minutes at Airberlin's desk at Hamburg airport took care of that.
Conclusion: Whoever works for Amex travel I have dealt with so far is profoundly incompetent. Pay more, get better people. What I experienced was an outrage. The EU Commission should get rid of Amex as designated travel agent ASAP.
CONTACT THIS BUSINESS
BUSINESSES REPLY HERE
More American Express reviews
- Violated Senior Citizen
- American express
- Amex rewards
- Customer services got rewards
- Don't pay for this Centurion card insurance
- Rewards points
- Bad Customer Service At AMEX - They do not Care - Good Bye AMEX
- WORST EXPERIENCE
- AMEX CHEATED ME OUT OF REWARDS POINT
- Costco American Express 10 days to get double payment refund
- Amex refuses to honor Check-21 and provide non-ARC/ACH processing of payments
- Late Fee
- card issue
- I need my money ASAP
- Don't recommend at all
- American Express
- TOTAL INCOMPETENCE
- Next Step China impressed me so much
- i hate this company and their laptops, monitors and printers
- still waiting - it's already 8 hours later than promised
- Greyhound canada ...stuck outside hope bc for two hours
- Incredible number of features for a low price
- INCREDIBLE SERVICE!
- Headquarter Toyota Excellent Services
- Charged extra for their incompetence
- every time is better than the next
- BlueAnt Z9i
- Awesome service
- Failure to Deliver
- Run-Around, unjustifiable delays, incompetence and aggression in pushing refills
- HIGHLY RECOMMEND!!
How It Works
COMPLAINTS RESOLVEDThousands of Businesses of all sizes and millions of customers use MeasuredUp
It's free and easy to put MeasuredUp to work for you