American Express Complaint
Reviewed by
Incredible incompetence - American Express Travel
Since AMEX is used by the European Commission for travel arrangements (nobody is happy about it, they are renowned for their incompetence) one just investigates flights and hotels oneself and tells them what to do), my Vienna-Hamburg return flight was managed by Amex.
But I decided to change the return flight on my flexible (i.e. far more expensive) ticket. Called the carrier, Airberlin on May 31, their not too competent staff told me that Amex, being the travel agency, had the first call on changes. But genereally, there would be no problem changing my flight and no charges.But contact Amex and let them do it, they said.
Called Amex on May 31. Got a guy who told me that a change of flight would automatically entail an upgrade, so he could only do it for nearly 300%u20AC extra. I pointed out that this couldn't be true, considering my fare, and that I was an experienced traveler. The guy got impertinent, ending with "if you're that experienced, call your local agent" and such.
The EU Commission Brussels Amex outfit had major trouble changing my ticket. It took them 3 days to even get near what I wanted. And sending it to me. Although our exchanges were conducted via my new e-mail address, they kept sending my e-ticket to my no longer active old address, i.e. I never got it. "We don't coordinate that."
They did NOT book me on the flight I wanted but on a later one. 5 minutes at Airberlin's desk at Hamburg airport took care of that.
Conclusion: Whoever works for Amex travel I have dealt with so far is profoundly incompetent. Pay more, get better people. What I experienced was an outrage. The EU Commission should get rid of Amex as designated travel agent ASAP.
But I decided to change the return flight on my flexible (i.e. far more expensive) ticket. Called the carrier, Airberlin on May 31, their not too competent staff told me that Amex, being the travel agency, had the first call on changes. But genereally, there would be no problem changing my flight and no charges.But contact Amex and let them do it, they said.
Called Amex on May 31. Got a guy who told me that a change of flight would automatically entail an upgrade, so he could only do it for nearly 300%u20AC extra. I pointed out that this couldn't be true, considering my fare, and that I was an experienced traveler. The guy got impertinent, ending with "if you're that experienced, call your local agent" and such.
The EU Commission Brussels Amex outfit had major trouble changing my ticket. It took them 3 days to even get near what I wanted. And sending it to me. Although our exchanges were conducted via my new e-mail address, they kept sending my e-ticket to my no longer active old address, i.e. I never got it. "We don't coordinate that."
They did NOT book me on the flight I wanted but on a later one. 5 minutes at Airberlin's desk at Hamburg airport took care of that.
Conclusion: Whoever works for Amex travel I have dealt with so far is profoundly incompetent. Pay more, get better people. What I experienced was an outrage. The EU Commission should get rid of Amex as designated travel agent ASAP.
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More American Express reviews
- American Express Happy
- American Express works
- American Express
- Great!
- American Express = great services
- AMERICAN EXPRESS MUST BE IN REAL TROUBLE
- Power Outage
- International Calls
- Owner
- American Express raises interest rate
- Lowered credit line from $25,000 to $500 without any notice
- Complaint
- American Express must be in Trouble
- American Express Gift Card
- American Express gift card
- I Hate Amex!
More
Similar reviews
- TOTAL INCOMPETENCE
- Next Step China impressed me so much
- i hate this company and their laptops, monitors and printers
- still waiting - it's already 8 hours later than promised
- INCOMPETENCE!
- Greyhound canada ...stuck outside hope bc for two hours
- Incredible number of features for a low price
- INCREDIBLE SERVICE!
- Headquarter Toyota Excellent Services
- Charged extra for their incompetence
- every time is better than the next
- BlueAnt Z9i
- Awesome service
- Failure to Deliver
- Run-Around, unjustifiable delays, incompetence and aggression in pushing refills
- HIGHLY RECOMMEND!!
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"We had a bad experience initially with Comcast's customer service, but within hours of my posting a review on MeasuredUp I heard from Comcast." Mary
MeasuredUp Success Stories
Activity
Details
Review Rating: 1 out of 5
Reviewed By: Veltlina
Company: American Express
Product: American Express Travel
Date Added: 9 years ago
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live