American Express Complaint

American Express Complaint

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Customer Service American Express rewards


I called the rewards number that I was given from a customer service rep. at A/X and when I called the lady put me on hold for 29 min. After I asked to speak to a supervisor because I was given wrong info regarding my rewards on me card. I have racked up 23000 pints and wanted to transfer to my sky miles acct. she said I could not, I explained to her that I was told differently from the A/X customer service rep. I've been a loyal customer since 1988 and feel so hurt that after holding for 29 min. She comes on the phone and I clearly hear her say hello, I respond hello, and she hangs up without getting a supervisor to help me, which I requested. I have 2 A/X cards for 28 years and will be canceling both, I don't even want to redeem my points. I am so disappointed at them so much that I will never use an A/X card again. I then spoke to another rep. And requested a supervisor, which he got on the phone. They told me that they are not able to determine who helped me, wow. I find that really impossible that they cannot find out who spoke to me..no tracking system, ok. So un satisfied with A/X after a 28 year relationship.


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