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American Express Complaint - Costco American Express 10 days to get double payment refund
American Express Complaint

American Express Complaint

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Costco American Express 10 days to get double payment refund


I tried to pay my bill on the AMEX website yesterday. When I clicked on the button to send the payment I received a message sayin g that they were having technical difficulties and I should try again later or call a number they gave me. I tried later and had the same results. I called the number and was told they were experiencing difficulties and I should call back later. I waited and tried to make the payment again. When I did it would not let me. I looked in the Payments list and it showed that both of the payments I tried to make that they rejected were actually accepted and my account was billed twice. After waiting for long periods on hold I finally contacted someone who said that they would open an investigation and if they found nothing they would give me a temporary credit! C'mon guys, it's your problem to start with and I have to wait 10 days to get my money back!! Thank goodness Costco is switching to VISA next year!


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