American Express Complaint

American Express Complaint

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Bad Customer Service At AMEX - They do not Care - Good Bye AMEX - AMEX credit card 20 ad


i recently signed up for the new Black Delta Card. When it arrived i looked at the interest rates charged for revolving credit and was a bit surprised by the 13 to 27% interest rates. I decided to check where i was and found after 2 late payments in a year i am at 27% .

I called as a 33 year AMEX card holder with this black, a platinum and former Delta Platinum (prior to black) card holder. I explained these rates are charged for bad credit risks. I have charged 50K in a month and paid amex back immediately - and 33 years - i am not a risk.

They asked if i was going to terminate and i replied over this - absolutely. They said there is nothing they can do. Bad company manners = Greedy Company.

My broker offered my a premium black card for free with very similar benefits including sky club membership - i am a diamond and do not need their card to qualify.

I wont miss you AMEX.


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