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American Express Complaint - Bad Application Policy - Ignorant Employees
American Express Complaint

American Express Complaint

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Bad Application Policy - Ignorant Employees


I was asked by AmEx to provide additional information as part of the application process, particularly %u201Ca letter on original letterhead from your bank confirming your home address, including their title and signature%u201D. I am not questioning the rational behind having bank verifying my home address, there a lots of other ways to do it, the problem is with the %u201Coriginal letterhead%u201D. I visited 4 different branches of my Bank of America and talked to everyone all the way to VP of the branch and none of the reps were able to produce a letter on the letterhead. It simply doesn%u2019t exist, they don%u2019t have it and can%u2019t make one up, but AmEx it totally ignorant about this fact. I have spent countless hours on the phone talking to different AmEx reps and like a broken record the response was: %u201Csir we need a letter on original letterhead%u201D. I sent them a copy of my bank statement with my address, all of my BoA accounts information, signature and stamp of banks branch VP and business card attached, so it has BoA logo, my home address, banks rep title and signature. Guess what - it is not acceptable!?!?!? I even had a bank VP call them personally and explain that they don%u2019t make letters on letterheads, still no breakthrough as I am getting the same response from AmEx. I actually got one of the AmEx reps acknowledge that they had the same issue with Bank of America before so my questions was why didn%u2019t you change your policy or requirements if you know that such problem exists??? This is so ignorant beyond believe. I understand that the policy exists to be followed and the AmEx follow it well by being stupidly obeying, but if your policy doesn%u2019t work - you need to change.


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