American Express Complaint

American Express Complaint

ADVERTISEMENT

Amex refuses to honor Check-21 and provide non-ARC/ACH processing of payments - American Express Cards (all)


The American Express Company has just begun to process all payments for all credit cards made by or from non-business (i.e. personal) checking accounts by ARC/ACH and not Check-21 and does not provide any opt-out or alternate method of payment whereby payments are processed by Check-21 or otherwise provides for an image of the check used for payments. This violates Check-21. Complaints have been filed with the CFPB and the Office of the Comptroller of the Currency to investigate and to require American Express to process payments by Check-21 and not by ARC/ACH conversion, so that the check issuing institution will receive an image of the processed/cancelled check for customers to obtain for their records as provided for by law. (The legal "Substitute Check" image.)


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to American Express
SUBMIT a ticket
for American Express
WATCH videos
for American Express
More American Express Reviews and Complaints MORE reviews and complaints
for American Express

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More American Express reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team