American Express Complaint

American Express Complaint

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American Express is horrible


Am Ex customer service is horrendous. I have been a member since 2001 and hate them. It took me from March to JUNE to finally get someone to speak with me on a "late charge" I incurred by paying my bill early. I spoke with B Harti on 6-9-15, she was very accommodating and removed all the charges AMERICAN EXPRESS added because I paid early and a supervisor would not call me back! She forgot to remove a $5.39 interest fee (just an over sight on her part) so AMEX charged me $27.95 interest fee on this. I pay my bill in full for 14 years now, and I pay too early and have been going through hell ever since. I called today to speak with B.Harti like she said I could if there were any other problems. The initial operator refused to find her, so I spoke with Demir who word for word stated "Its not american expresses fault you paid early and got a late fee!" This can be verified as it was being recorded. He said THEY were generous enough to remove the late fees and interest accrued (except May, even tho they removed June)-THAT THEY CAUSED BECAUSE I CALLED 8 TIMES, AND POSTED ON HERE SEVERAL TIMES FROM MARCH TO JUNE 9 TO SPEAK TO A SUPERVISOR!! Demir has a supervisor but he told me NO ONE CAN EVER SPEAK WITH HIM! i ASK IF i COULD EMAIL HIM MY ISSUESDEMIR REPLIED "NO YOU CANNOT CONTACT HIM IN ANY WAY" His name is Michael Schioppa, I would assume he is as much of a horse


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