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American Express Complaint - American Express and Their Customer Service - American Express
American Express Complaint

American Express Complaint

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American Express and Their Customer Service - American Express


I have been a customer of American Express for several years. Up to this point I have had no issues with their service. American Express has been no better or worse than the other services I use.

I tried to purchase new cell phones on Sunday, March 1, 2015. After placing the purchase with my telephone service provider I received in the form of an email from American Express a "Fraud Protection Alert". At about the same time I received an email from my telephone service provider that my order was on hold.

The following Monday morning I logged into the American Express website. The American Express website confirmed my account was on "Fraud Protection Alert" and provided a number to call where customer service is provided.

The American Express representative who provided "customer service" called herself May.
The next twenty minutes was spent listening to May fidgeting with her computer and being placed on hold.

The phone call ended with May telling me should could not help me and she would call me in within twenty four hours. I asked May to connect me with someone that could help me. Her retort, "No one can help me at this time".

How does one run a financial institution in such fashion and stay in business? Why would I not give my business to some financial institution? How does American Express expect to keep me as a customer?

Sincerely S. D. McLain


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