American Express Complaint

American Express Complaint

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American Express - American Express Premium Gold


Recently opened up a "Premier Rewards American Express Gold Card". This card requires you to pay off your balance each month and earn points along the way. The first month our bill was over $8,500 and was of course paid in full before the due date. Half way through the second month our card was blocked at $4,000 and I was told to make a payment before the due date to have the card unblocked. We spoke to four different American Express representative including a "supervisor" named Steven Hancock who was the rudest one of all. They informed us that the "system" has to learn your spending habits and will block the card intermittently. I informed the representative that being out to dinner and having your Amex CC declined over and over is embarrassing and makes your customers feel like they have done something wrong. Stephen Hancock told me that if I want to be sure the card will go through, just check the app for "available spending" prior to every purchase for the next 6 months as there is no limited dollar amount that we should stay under to ensure we won't be declined. Really??!!?? That is the answer? With an 800 credit score and 200k income per year I think it is ridiculous treatment of your customers. How do you even stay in business with a system like this and people like him representing AMEX. GO SOMEWHERE ELSE WITH YOUR MONEY, I WILL.


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