American Express Support Tickets All Reviews

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American Express Reviews

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  • Late Fee



    I was charges a $27 late fee for missing the payment by 2 days and Customer Service told me the reason I gave them was not good enough to reverse the charge? I usually pay as soon as the bill arrives, I always pay the full balance and they will cut me no slack the first time in 3 years that I am 2 days late? They did tell me that they are reasons they will reverse the charge but honest is not one of them? More...
    (Credit Cards, Finance, Banks)
  • I need my money ASAP



    I called in today asking for my account to be open because a merchant was trying to return me the money for a purchase of $4832.97 but the store was unable to do so because my account or the card was closed and they told me that I was screw and that they could not open up the card so I could receive my money that I would need to speak to the merchant I did that and the merchant told me the only way to do that was to return it to the original card and that it was even illegal to return me the money if it's not threw the card it's an emergency my kids are sick and have no money for... More...
    (Credit Cards, Finance, Banks)
  • Honor your promise



    I don't know since when American Express has such a horrible customer service, even the supervisor was terrible. I was told that American Express doesn't need to be responsible for what their employee told their customers. If that's the case, then there is no need for anyone who is from American Express and will resolve this case to read the followings. Here is the issue. I applied for an American Express Business Platinum card back in May. I called to apply for that as I'm not sure if I'm eligible for the sign up bonus, which was 150,000 points after $20,000... More...
    (Credit Cards, Finance, Banks)
  • Plenti signup is a mess



    I am trying to register and combine three Plenti cards we ended up with (two from Rite Aid and one from Macy's). Your phone staff seems unable to do it. They say I need three phone numbers, one for each card, and insist we have to provide a date of birth. I will give a date of birth if you guarantee you won't be hacked. This could have been set up quite simply with an online form where multiple cards could be entered. Instead, it's turning into a huge waste of time, for both me and your staff. More...
    (Shopping, Chain Stores)
  • Won't Cancel cards



    I purchased three American Express PASS cards for my daughters a few years ago. In January their computer had a glitch that cause the cards to be loaded up to 5 times per day without my permission. After calling multiple times, speaking to many employees, supervisors, etc I finally (1 month later) had the money credited back to me. I told them I wanted the cards cancelled immediately. The cards still show that they are suspended online with the same zero balance since February. I told the customer service rep I want written verification that the accounts are closed. I was told they... More...
    (Credit Cards, Finance, Banks)
  • Issues with Amex Platinum Service



    I tried to book a flight through Amextravel.com. The airline I wanted to fly was not listed in the options. When I called Customer service I spoke with a supervisor named Pat who informed me that although she was able to find the flight/airline named XL Airways out of France they must charge me to book it over the phone. If it was avail online there is no booking fee. Her and Amex's inability to waive the booking fee for the three tickets I attempted to purchase as an exception in an instance where I have no choice but to book over the phone or book elsewhere is ridiculous. So I miss... More...
    (Credit Cards, Finance, Banks)
  • Refunding a gift card



    I purchased an $180. Gift card to pay for bus tickets on 5/9/15 @ 3:49 pm I must have dropped the card after leaving the store. American Express claims they could not find my card. I faxed in a copy of the reciept gave them all the information they asked for, only to be told theres nothing we can do. After being on the phone for 3hours trying to resolve this I'm being told that I must just accept the loss. More...
    (Miscellaneous)
  • Rewards Taken Away



    I recently turned in my notice to my employer, Fresenius Medical Care. As a result, they chose to terminate my employment on October 3rd, along with my corporate AMEX card. I had spend my own money to sign up for the rewards program, and went to utilize my points. Unfortunately I was told that since my employer took too long to reimburse me with over $10,000 so I could pay off my bill, and the card was already cancelled that I would not be awarded these points, which would account for nearly $100 in rewards. This is not an acceptable practice, I earned these points and although I... More...
    (Credit Cards, Finance, Banks)
  • misleading policies



    Using American Express Travel to make hotel reservation, I found that the the banner of "low price guarantee" above rates do not necessarily apply to the rate they are showing -- misleading since fine print effectively negates that guarantee -- and when asked, response from agent on phone was that the banner is not associated with the rate.... In addiition, while most hotel sites make it quite clear (usually in BOLD letters) that a rate is nonrefundable, American Express Travel does not do so -- need to click on fine print again. Hotels not only indicate such by the rate but... More...
    (Travel)
  • Costco reward coupon



    First off, I did not realize that the reward coupons were attached to February statements. Second, I did not realize they expire in 6 months. I called in to customer service and explained to the Philippino service rep that I did not realize that I had a coupon attached to my February 2013 statement (It was attached to the very last page... page 10) I did not know that coupons were even attached to February statements until opening the 2014 February statement. She was very insincere saying I should open all my statements and look at all the pages. I said I do not always open some of... More...
    (Credit Cards, Finance, Banks)
  • New Customer Service Sucks!



    I've had a charge card with AMX since 2005. I have not had one complaint with in AMX in all these years until now. Their customer service used to be fantastic, but it sucks now. It's apparent they have changed the agency they worked with. I called to understand my statement and inquire about some of my charges which I paid with my rewards b/c the statement did not reflect them. The rep was very slow, did not understand my question, and would keep repeating this narrated statement. It was awful. I wrote to them to complain, and they wrote back apologizing for the bad customer... More...
    (Credit Cards, Finance, Banks)
  • ACCOUNT CLOSED IN ERROR



    My American Express is linked to my Costco Membership. Back in February I received a letter from AMEX regarding my Costco membership. I called the day I received the letter and provided my Costco Membership, and was told a new card with my new Costco Membership number would be sent. I called every other week to check on my AMEX and was told multiple times a card had been shipped. I spoke to multiple supervisors and after 2 months of going back and forth I finally received my new replacement card from AMEX on May 8th. When i tried to activate the card I was told the account had been closed.... More...
    (Credit Cards, Finance, Banks)
  • over charged



    I had a gold card with no annual fee for first year. Before start of second year, I called and opted for a credit card with no annual fee. I was issued one. Still the $95 was billed and late fees was charged. I called three times to reverse the charges. Still I was charged. I tried to explain and in the end opted to cancel my credit card too. Because I don't have the time to repeatedly call ( fouth time today) and spend an hour on each call regarding this. Though I have cencelled I understand I might receive card statements calling for a non existent back log amount. So could u please... More...
    (Credit Cards, Finance, Banks)
  • email verification



    Someone is using my email account for their American Express online account. I too have an American Express account so I cannot just create a filter and trash them all. American Express fails to use email verification, allowing users to purposefully or accidentally attach the wrong email to their account. This is bad practice and amateurish. I have tried to contact them about this, but since I cannot access the other person's account I cannot get them to do anything about this issue. They have been unhelpful to say the least. This is really a bad company to screw up on such a basic,... More...
    (Credit Cards, Finance, Banks)
  • SERVE card



    I cannot transfer more funds to my SERVE card even though the initial transfer went ok and nothing has changed. Have spent an hour and 50 minutes on hold now the last 35 minutes for a supervisor. This is my third call tonight. I was told that I had to call back because my credit union wasn't open to call now. I asked if Am Ex Cust Serv could call the credit union tomorrow and let me know what the issue is since the problem appears to be on their end and was told no. I had to call back. I manage a call center myself and would be ashamed to treat my customers this way. Am Ex should be... More...
    (Credit Cards, Finance, Banks)
  • amex annual fee



    AMEX cancelled my BRITISH AIRWAYS AMEX CARD with no notice just saying they no longer felt i was creditworthy for the card at all as the exposure I was creating was not covered by their insurance. I have had no choice but to pay the minimum off per month and even though I am unable to use the card I still have been charged an outrageous £150 annual fee for the last three or four years which actuallly with the interest that has accrued on these charges also i would have finished paying off this card years ago. Do I have any recourse to reclaim this excessive charge for a card I... More...
    (Credit Cards, Finance, Banks)
  • Poor AE Service



    I recently ordered several expensive gift cards. After being informed on 3/13 that they were shipped I finally called today (3/26) to find out where they were. You CS Rep advised the package address City was put on incorrectly - the pkg was returned and it was at thier office needing a proper address. WHY DID THEY NOT CALL ME TO TELL ME THIS? If I had not called, how long were they going to sit on the pkg. They have all my contact info. More...
    (Miscellaneous)
  • Refund of credit balance



    I have been working with American Express to get a refund on my credit balance and due to incompetence in the customer service department, I still do not have my refund and the account has been closed for 6 months. Two refunds checks have been mailed, but they keep sending them to an old address after repeatedly giving them my correct address. It might not be much money for AMEX, but it is a lot of money to me and it is causing me great problems. They have not shown any concern for my situation and have not done anything to attempt to speed up the process. I am a very unhappy customer... More...
    (Credit Cards, Finance, Banks)
  • AMEX Customer Service



    Your service is no service at all. I suggested after writing of my experiance with AMEX, that you change your name to Iranian Express to be more representative of your honesty and service. I am embarrassed to think that you call yourselves "American". I hope that someday you are all left to answer the calls of Zimbabwians or Mongolians when America has been run out of business by your greed and the greed of other "American" Corporate giants. Goodbye and goodluck. Sincerely, Patricia A Mace More...
    (Credit Cards, Finance, Banks)
  • Advertising incorrect



    Hi, I purchased a new teen Amex passcard because of the promotion you had going. I put $25 on the card and waited for the $25 bonus which I did not receive. I called today and talked to Sharon in India who refused to transfer me to someone in the US. After many requests I asked her name or id number which she gave me as Sharon. I told her I would call my self. My issue is besides poor customer service is that I bought this card and it was not clearly noted that I needed to add additional funds to get the $25 bonus. Now after talking to the US the period to add funds is over.... More...
    (Advertising)
  • American express Card fee review



    Had to cancel my platinum card after 30 plus years due to mismanagement by Amex who kept sending me books we didn't want and charging hundreds for them, even after promising for five years it wouldn't happen. Upon cancellation, had a credit which they never sent, and when we tried to use our 30K points, they said, "too late." Funny, Amex could keep our credit but our points expired. We have two other cards, we want the points transferred to them and requested that, but told tough by a customer service agent who commented that we must be rich (I guess that working hard... More...
    (Credit Cards, Finance, Banks)
  • Amex credit review



    To Whom It May Concern: I have received disrespectful, poor customer service from American Express, specifically from the CREDIT REVIEW DEPARTMENT. I have been a loyal card member for almost 10 years, never missed one payment, have multiple American Express Cards (Business and Personal) which I pay off in full each month. In the middle of March 2011, my husband and I saw a promotional offer on the Hilton Honors website to receive bonus Hilton Honors points by opening a Hilton Honors AmEx Card. I applied for the Hilton Honors AmEx card and got approved very quickly. I received the... More...
    (Credit Cards, Finance, Banks)
  • where to start



    I opened my amex cards three months ago. At first, it was an honor to be a cardmember of the "prestigious" "Amex". That changed very quickly.Within the first month, I was assessed annual fees for both my green and gold cards. I had to call to get it fixed. The lady was helpful and fixed it, but I shouldn't have had to do this. Next, my bonus points were not awarded, even though my expenditures for the first three months met the requirements. Now, just three months after opening my card, my account is "under review" and "on hold" due to needing to... More...
    (Credit Cards, Finance, Banks)
  • gift card declined



    I was given a american express card 7 months ago and upon attempted use, it was declined. After calling the number on the back of the card, I was told the card had a zero balance. The gift card has never been used!!! My daughter purchased this card for me and her $50 was hard to come by and the card needs to be re-activated with said amount or monies should be returned. I thought this was a sucessful and reputable company, I now know why. :-( More...
    (Credit Cards, Finance, Banks)
  • Amex Platinum Travel Service



    My husband and I took our honeymoon trip to Moorea and Bora Bora this year . We had accumulated points on our Platinum card so went to the PTS/Amex to discuss a travel package. It turned out to be very unsatisfactory, since the packages offered did not meet our budget or other requests. We verbally by phone advised the travel agent we were no longer interested in booking with Amex/PTS. Ww book with an outside agency but when we returned from out trip, we found a charge of over $3000.00 on our next month's statement. After inquiries, we discovered that the Amex/PTS agent had... More...
    (Credit Cards, Finance, Banks)
  • American Express customer service



    I have been a loyal American Express member since 1984. I have used the card for years for business purposes and have never missed a payment. Last week, I was checking into a hotel and was informed that my card was cancelled. As I had never been late with a payment and knew the card was current, I was sure that it had to be some fixable error. I called AMEX to get it straightened out. The exact opposite happened; the non-English speaking rep confirmed that indeed my card had been canceled because of a negative credit report. Since 2005, when Hurricane Katrina wiped out my business... More...
    (Credit Cards, Finance, Banks)
  • Delta Gold AMEX



    I am a Delta Airlines employee and got the Delta Gold AMEX in 2007 with a credit line of $1000. In November 2008 they lowered my credit limit to $600 without advising me first. When I called to ask why my limit was lowered, they said because I had too many delinquencies. In March 2009, my balance was $440 out of $600 and when I received my tax refund check, I paid them $440 and the rat bastards closed my account without telling me. I tried to make a purchase with my AMEX and it was denied so I called AMEX and the rep said they closed my account because of too many delinquencies. Now, I had... More...
    (Credit Cards, Finance, Banks)
  • International Calls



    I live in Germany. 12 Nov 08 @ 2151 I tried to make a purchase using my card and a $100 purchase was held/postponed/declined. I was forced to call American Express USA to verify the charge of "$100". American Express failed miserably in the customer service department on this one. I called American Express USA and spoke to a lovely Sue Ellen, Sue informed me that the system was down and would be down for 30 minutes. When she realized I was unyielding @ 2154 the system was on again. @ 2151 the website was down, the telephonic system was down and my card was not operable. FOR... More...
    (Credit Cards, Finance, Banks)


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