American Express Consumer Complaints All Reviews

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American Express Reviews

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  • Penalize for making my payment early....



    I have been making my payment on the last day of the month for more than a year now, which makes it early. I always pay more than required and frequently pay my balance in full. On May 16th I paid my balance in full, but made a purchase on the 21st, because I paid my balance early I received a late fee charge because of the purchase.....this company doesn't want to keep loyal customers. After talking with a rep...and waiting on hold for 20 minutes I was conveniently disconnected . I called back and explained my issue and was told ya if I hadn't paid early I wouldn't have... More...
    (Credit Cards, Finance, Banks)
    Dbeard's Picture   Dbeard    0 Comments   Comments
  • Credit Card Application Status



    Hi All, I would like to share my bitter experience with you all about AMEX. Three months ago I've applied for AMEX credit card, few days later I've received a thank you mail for selecting AMEX and a reference number, which I've mentioned in the subject line. After 15 days they requested me to upload the documents by providing a link and I've done the same but there after there was no response from them. Till now I've called them more than 12 times but each time they used to ask me one or other document. I used to send the same to a given mail id but still it... More...
    (Credit Cards, Finance, Banks)
    triplen's Picture   triplen    1 Comments   Comments
  • american express customer care rep



    Ms. Ryan at American express customer CARE phone line was not so CARING. Asked her about my cash back reward earnings and she talked to me like a was stupid. I would ask her a question and she would just be quiet and not reply many times until I said "hello?" Thinking I lost connection, then she would say "yes im here" and I would be in my head wtf ? I askd a quedtion and waiting on a reply from your ass. Its your job! She was unterested in helping me understand when her job is "customer care" im not even sure ig her name really is ryan . I asked her her name... More...
    (Credit Cards, Finance, Banks)
    hawai808's Picture   hawai808    0 Comments   Comments
  • I'm Done With Them!



    Member since 99 and have watched the company go downhill lately. Just cancelled my Delta Airlines Platnum card. Straw that broke the camel's back was AmEx's refusal to acknowledge an airline ticket purchase on 12/31/13 towards my 2013 spend limit. I feel I did my part, they refuse budge so I missed the step by $800. Are you kidding me! I'm a customer who for the last several years has spent $60,000 or more on their card and they refuse to accept an airline ticket (Delta none the less) which would make my spend step. So, I've cancelled the card and will be canceling... More...
    (Credit Cards, Finance, Banks)
    clairfiet's Picture   clairfiet    0 Comments   Comments
  • American Express



    I hold two American Express cards, never missed a payement and use it quite bit. To my surprise I receeive an email stating that, we are sorry, but your cards have been cancelled. When asked, the response was your credit rating has changed. Whatever, I have checked my credit rating and everything seems to be in order. American Express now has my shop rewards, which I cannot asscess and Delta skymiles. Pretty conveinent if you ask me. More...
    (Credit Cards, Finance, Banks)
    weagle2u's Picture   weagle2u    1 Comments   Comments
  • Very poor service



    I hold American Express credit card and I must say that I have suffered losses twice because of very poor service by them. And to my utter surprise, the same mistake was repeated in both the instances. difficult to write the whole story but to cut it short, they never care about customers. they are not bothered about the request by customers. I think they feel the customer is not important any more. If this kind of service is provided, better not to go for American Express. More...
    (Credit Cards, Finance, Banks)
    achal's Picture   achal    0 Comments   Comments
  • American Express Customer service and late fees



    After being a customer for over 19 years, I cancelled my American Express Card. I mailed a check on the 14th of the month....they claim not to have received it until the 18th...payment was due on the 16th...I asked that the late fee be waived...they refused, I paid the balance, and called back to speak to another representative who informed me that I had already spoken to two other representatives and that they would not waive the fee. They were not nice about it to boot....I guess a 19 year customer means nothing to a company like that...I was a company owner and made many concessions... More...
    (Credit Cards, Finance, Banks)
    dorisnieves's Picture   dorisnieves    0 Comments   Comments
  • Promotion offered, then Taken Away



    I've been an Amex cardholder for over 10 years. A few months ago I received a letter that offered me a deal to sign up for the Platinum Card and receive 100,000 Membership Reward Points if I spent $3,000 within the first 90 days of using the Platinum Card. I called the number on the letter, spoke to a Customer Service rep who knew I was a current card member confirmed multiple times that I would receive the promotion even if I had other cards than sent me to another department to cancel my existing Gold Card. I cancelled my Gold Card, signed up for the Platinum and waited for my... More...
    (Credit Cards, Finance, Banks)
    Mkass's Picture   Mkass    0 Comments   Comments
  • American Express late fee



    After 14 years of being a loyal customer, paying on time, I requested to waive the late fee as I was less than 24 hours late as well as the interest fee, since I always spend a lot of money every month with American Express. I was told they were unable to that since over 12 months the fee had been waived. I called them on 28 December- it's a new year and I spent over $38,000 with the card in 6 months. Lulu was the acct rep and she was neither helpful, friendly or spoke English very well. Very disappointed and will now just use my bank credit card. I will be contacting American Express... More...
    (Credit Cards, Finance, Banks)
  • 14 years a loyal customer and never a late payment



    I've been an American Express customer for almost 14 years and have paid like clockwork. Back in April of 2013, I inadvertently forgot to make a payment...which I remembered to do so a couple of days later. I get a letter in the mail stating they're raising my APR from 10% to 27%. I call AMEX and they say it's an automated letter that goes out and they'll go ahead and change my APR back since I've been a loyal customer. I recently switched jobs where I travel a lot now and I'm sometimes traveling abroad. In October I missed my payment by one day and... More...
    (Credit Cards, Finance, Banks)
    mpressed's Picture   mpressed    0 Comments   Comments
  • BlueBird



    On December 18th I tried to place an online order for Best Buy. After several tries to place my order, my card would not go through. I then tried another website to place an order. My card was declined. I then went to check my bank account and noticed I only had 158.00. This was very strange due to me just getting paid on this day. I then checked my transactions to see that not only did blue bird charge my card, but they charged me three times for a total of 604.05. I then called best buy to get this straight. As I was talking to best buy I was told that they have no information on an order... More...
    (Credit Cards, Finance, Banks)
    ErikaJeff's Picture   ErikaJeff    1 Comments   Comments
  • I just don't get it



    Back in 2010, I applied for the AMEX Platinum Delta Skymiles card. Delta is my preferred airline and the benefits to coupling the two was a no brainer. I spend $3000 in 90 days and I get a bunch of Qualifying Miles on Delta. I applied online the 3rd week of October and was immediately approved for an $8600 line. I ran up about $5000 in the first month, on purpose because the card’s benefits encourage you to do that kind of thing. I hadn’t even gone through 1 billing cycle, or at least I hadn’t even had a payment deadline come and go, when on December 7th, I went to... More...
    (Credit Cards, Finance, Banks)
    bullyrag's Picture   bullyrag    0 Comments   Comments
  • Pissed off hardship customer



    I was out on disability for 2 months and was unable to keep up with my American Express card payment. I have received over 100 robocalls from 15 different phone numbers, 3 certified letters and numerous other threats and have had my card canceled. Every time I call and ask to be placed on a hardship program they tell me no I dont qualify but if Im lucky tomorrow I might and to call in each day to see. Under the fair debt act if you receive calls after stating to cease and disist it constitutes $1000 per voilation. It looks like my bill should be paid off with the number of calls... More...
    (Credit Cards, Finance, Banks)
    ehudell56's Picture   ehudell56    1 Comments   Comments
  • Gift Card



    Two weeks ago I received an American Express gift card for my birthday. As luck would have it, I misplaced it after only a few days. (I never even used it). One of the perks of an American Express gift card is that they offer free replacement of lost or stolen cards. I called the same day that I realized it was missing. I gave the customer service representative all the information I had and was told that I would be contacted by someone within 10 business days. After not hearing anything for 10 days, I called again. This time I was told that a new card was being sent to me and that I would... More...
    (Credit Cards, Finance, Banks)
    cmitchell779's Picture   cmitchell779    0 Comments   Comments
  • The end of 31 years of a Relationship



    After 31 years, most of which was Platinum, I missed a payment. I was traveling most of August, and had advised my wife not to use the card, and to switch to the Capital One for her expenses. Next thing I know, I am at day 61. I get a phone call. (not an email, or a letter) from "precancellation" department. I advise I was unaware that my wife was making charges, and I would take care of it immediately. That was on a Saturday. On Monday I transferred 3000.00 to Amex to cover the late part of the bill and the current part of the bill. I get a letter 15 days later informing... More...
    (Credit Cards, Finance, Banks)
    tlfolsom's Picture   tlfolsom    0 Comments   Comments
  • An inefficient policy to capture the "good" consumers



    Hello, I recently applied for an American Express and got approved. When I received the card with the conditions, not only were very different as stated in their website, but they also gave a very low credit limit. I was very disappointed so I decided to close the account without activating the card. After 2 weeks I realized that I could have gotten a higher limit after 60 days so I asked to be reinstated. They denied me without using the same criteria as I applied. Unbelievable, more considering that I have a high FICO and I always have paid on time. They are not good in retaining people... More...
    (Credit Cards, Finance, Banks)
    riverarocio's Picture   riverarocio    0 Comments   Comments
  • AMEX Nothing but Lies



    This is a different form of complaint. I applied for a position with AMEX in the UK. They were not prepared to conduct a formal interview made derogatory statements about their language departments and towards me being an American. I complained and they conducted a unilateral investigation of which I was not even aware of. Of course they came up with a bunc of BS and closed the case. I assume the way they treat applicants they will treat their customers no different. Did I forget to mention one comment made by the interviewer. HIGH TURNOVER, now you know who handles your finances. More...
    (Credit Cards, Finance, Banks)
    Centaurus's Picture   Centaurus    0 Comments   Comments
  • AMEX TRAVEL STEALING MONEY FROM MEMBERS!!!!!



    I ve bought a ticket thru American Express Travel using AMEX credit card, I had to cancel trip because of paperwork issues so I was unable to travel. Ticket was paid 1590 $ while the same ticket on cheapoair was 1290$, the reason why I paid extra 300 $ thru amex is so I can be protected in case of emergency but obviously we are not protected as members. They refused to refund me money back and I have followed what ever they told me to do. My friend had same situation but he got his money refunded, weird, but he is US Citizen and I am not so my English is not great. Anyway AMEX took my... More...
    (Credit Cards, Finance, Banks)
  • Unintelligent Customer Care



    What a day I had fighting with American Express. My card had plenty of open credit. I wanted to take $100 cash advance. They told me that was fine. They gave me a new pin. I tried the pin and it didn't work on the card. They emailed me another pin. Didn't work. They asked me what pin I wanted. I told them it didn't work. While this was happening, they lowered my credit and my available cash. They could no longer reset my pin on the card for the $100 withdrawal and said I had to wait 90 days for a new pin. They cut me off from all my available cash/credit due to... More...
    (Credit Cards, Finance, Banks)
    ladybug9999's Picture   ladybug9999    0 Comments   Comments
  • AMEX billing for COSTCO charges



    My issue with AMEX credit card is the sneaky billing system-or the sneaky way AMEX presents its data. It seems that they rely entirely on billing cycles and do not show a register of charges and payments in real time sequence. Like so many reviewers, I pay my bill (Costco) in full each month PROVIDED I can figure out what exactly is my balance due. I cannot get a clear match between charges and credits for payments. I have opened a complaint regarding a payment I made by check in July which does not show up anywhere, as AMEX drags a false unpaid bill total into Septembe. The system is... More...
    (Credit Cards, Finance, Banks)
    mmar48104's Picture   mmar48104    1 Comments   Comments
  • American Express Very unhappy with my treatment...



    I have 2 credit cards with Amex, a costco revolving credit card and a Gold Card. In the past week I paid 1200 on the costco card and today when I look in my email and find an alert telling my credit limit has been cut in half. When I called to ask why, I was told that I had too many outstanding charge cards. I just recently paid off all my charge cards and asked in the past 10 years that I had this card did I ever miss a payment or make a late payment I was told no and we understand your being upset..If this is the way American express treats its good paying on time customers then I do... More...
    (Credit Cards, Finance, Banks)
    Lparelli's Picture   Lparelli    0 Comments   Comments
  • Unhappy with Amex customer service



    I bought a high chair that was fraudulently described as being a newer version than it actually was. Once I got home and realized it was the wrong product, I tried to return it the next day but the merchant did not let me. I appealed the charge with Amex twice and they took 2 months to process it each time and denied me. Now I'm trying to use Amex's return protection, but they are asking me to mail them the high chair at my own expense, which will cost half the value of the chair! This is not helpful customer service for someone who charges thousands of dollars per month on their... More...
    (Shopping, Chain Stores)
    TD0623's Picture   TD0623    0 Comments   Comments
  • Amex Platnum Card - Unsolved service problem



    I have waited almost 3 weeks for Amex to solve this problem - I have spoken to 4 reps, including 1 supervisor. Used Amex Platinum service to book a one night stay in NY near LAG airport . I was given a confirm number, itinerary number and told it would be a non refundable booking. When I arrived at that hotel, they said - since you booked this through ORBITZ and we have not yet accepted the money, you have no booking and we are oversold - we have no room for you. And the Amex card you are showing us does not match the booking - it was booked with a MasterCard. Yes - AMex platinum called... More...
    (Credit Cards, Finance, Banks)
    llynner's Picture   llynner    0 Comments   Comments
  • American Express - customer service



    Your Customer Service is is appalling. I have been a card holder for the last nine months and I have paid my balances on time every single month and I have never been late. I went to check my app on my IPHONE and the account stated my card was cancelled. I called customer service imediately and was told I had no balance due. I then asked why my account showed as cancelled and I was then transfered and placed on hold for over 22 min. I hung up and called back - after holding for a few minute I spoke to a customer service REP and she stated my credit FICO score was the reason for the... More...
    (Credit Cards, Finance, Banks)
    shawnster930's Picture   shawnster930    0 Comments   Comments
  • Refund from company short



    im not sure what's going on but i am starting to get angry. first, i order a purchase from online company karmaloop, 1 of the 2 items comes and 2 weeks go by i haven't revived my hat. i contact karmaloop to resolve this. they get back to me trying to resolve the issue.they let a week go bye and my item doesn't come in so they say they refunded the card 27 dollars but when i checked only 21 was on the card. i contact them again for about the tenth time,highly frustrated by now. i decide to log onlije to check my balances and transactions. i see it states the last activity... More...
    (Credit Cards, Finance, Banks)
  • Treating me like a criminal despite excellent credit history



    I have been a loyal client of American Express for over 20 years with a solid track record of paying my bills 100% on time. Amex was my favorite credit card as I felt they were always on my side, providing me with the benefit of the doubt when challenging possible fraudulent charges. Today, I received a call from one of their representatives ...in the middle of my busy workday...advising me that my account was being placed on hold pending a financial review of my account. I thought it was a scam at first as I currently have a $0 balance, and paid my substantial bill 14 days early. I... More...
    (Credit Cards, Finance, Banks)
    thinkbetty's Picture   thinkbetty    1 Comments   Comments
  • worst credit card



    I had american express credit card for less than year. I had to cancel my account because of unprofessionalism of american express customer service. They provided me with misleading information in the regards of my dispute with Hotwire.com. I contacted customer service multiple times to make sure the problem will be taken care of and they were convincing me that American Express will do the best and will take care of my problem anyway. After all, American Express didn't resolve dispute in my favor and had to apologize for the customer representative's mistake in being... More...
    (Delivery Services)
    medyakova's Picture   medyakova    0 Comments   Comments
  • So Completely Unhappy with AMEX



    Gosh. were to start. First, my son tried to purchase game points online, but the address attached to my card was different than the one he was using. I logged into my AMEX account twice to make sure we were using the correct address and THREE times it was declined for wrong address. When I called AMEX they told me that I changed my address as a user, but not as a purchaser... WHAT THE .... so they changed it for me. They still charged my card for the decline three times... at $25 each time... totaling $75 then proceeded to tell me that I have to wait 8 days for it to be reversed...... More...
    (Credit Cards, Finance, Banks)
    scheriwalker's Picture   scheriwalker    0 Comments   Comments
  • Prepaid gift card



    In December 2012, I bought 2sets of PrePaid gift cards. One for $150 plus charges and another one for $250 and charges. I did not need the cards anymore so I asked for a refund. I was told by costumer service that my order has been processed and it will take 15 days to enter my account. After the 15 days I didn't get my refund so I called back and I was told that my order had to be reprocessed and take another 15 days. After the 15 days past, in January I was told that the order did not go through again and had to be re-reprocessed. I have been waiting and I haven't got a refund... More...
    (Credit Cards, Finance, Banks)
    Getmymoney's Picture   Getmymoney    1 Comments   Comments
  • TOOK MY MONEY AFTER DECLING AT ATM WITH NO MONEY IN HAND.



    I went to the ATM at the Walmart tonight to get my money out and the damn thing printed a receipt saying %u2018Declined. Reason: Bank Unavailable.%u201D So I called the Customer service hotline, was told, yea, they were experiencing difficulties and updating the system. BUT%u2026 two minutes later, I went to check my account and it said it approved my transaction. WHAT THE HELL? I loved this card because it had no fees, but this is the second time this month, %u201Csystems have been experiencing problems%u201D and I was unable to get my freaking money I was trying to withdraw. Walmart... More...
    (Credit Cards, Finance, Banks)
    UPYOURNOSE's Picture   UPYOURNOSE    0 Comments   Comments
  • AMEX SCAM



    - American Express Gold Premier Credit Card Promo Scam . I recently received an AmEx promo promising 25,000 bonus points if you sign up for the AmEx Gold Premier Card and spend $2000 in the 1st three months. and so i call in and apply ...got APPROVED...two weeks later ...i found out i was sign up for another promo 10,000 bonus point within the 1st 3 month of spending a $1,000.00 my case is still pending,but i'm hoping amex will do the right thing .... and honor those 25,000 bonus point.........TWITTER and FACEBOOK AWAITS.... More...
    (Credit Cards, Finance, Banks)
    mystic121's Picture   mystic121    0 Comments   Comments
  • AEPC Membership SCAM



    I have been an American Express card member for several years now. I received an unapproved AEPC Membership charge on my card the first time in early 2010. I immediately called the Membership Services 1-800-528-4800 number to have them remove the charge and to remove my name from the membership list. It's now 2012 and I am still getting charged over $100 for a membership that I did not approve or sign up for. American Express card is hoping that I would overlook this charge and just pay for it. This is company is a scam and I would like reimbursements for all the charges made and all... More...
    (Travel)
    Cheriesong's Picture   Cheriesong    2 Comments   Comments
  • AMEX the worthless



    I am American Express green card member since 2002. There comes not even a single day when I felt of having this card in my pocket of any use, it was always better to leave this card at home. I also hold cards of other hallmarks but let me express that AMEX is the poorest in all terms from its acceptance rate to customer services in Pakistan owned by Standard Chartered Bank. On every occasion related to AMEX cards use anyone may get a constant vivid notion that the banks team behind the card operations is on someone else's payroll, leaving no chance spared to spoil the AMEX card image,... More...
    (Credit Cards, Finance, Banks)
    maxavaan69's Picture   maxavaan69    0 Comments   Comments
  • American Express Bait



    AMERICAN EXPRESS OFFERED $150 CASH BACK BONUS WHEN I APPLIED ONLINE BUT DIDN'T ENTER THE CORRECT PROMOTION CODE WHEN THEY FINALLY PROCESSED MY APPLICATION (WHICH BY THE WAY, DID NOT TAKE 60 SEC. AS IT SAYS I WOULD ONLINE, I HAD TO CALL TO FIND OUT WHAT HAPPENED WITH MY APPLICATION.) SO I AM STUCK WITH ONLY $100 "REWARD" INSTEAD OF $150! HERE IS THE LINK I CLICKED ON TO APPLY: http://www304.americanexpress.com/getthecard/learn-about/BlueCash-Preferred/25330?intlink=US:CCSG:BlueCash-Preferred-SBS:LearnMore&intlink=us-CCSG-ProspectHP-FeaturedOffers-BlueCash-LM I WAS... More...
    (Credit Cards, Finance, Banks)
    gburdge's Picture   gburdge    0 Comments   Comments
  • Late fee on Early payment by American Express!



    My statemts are due on the first of every month. I made a payment on June 27th towards my July 1st statement. Then on July 6th, I made a payment towords my Aug 1st statement (Trying to get ahead). This week I get a letter from American Express saying my payment is late and I now have a late fee. I call them and I am told that the cut off for my billing cycle was July 6th (the same day I made my payment) at midnight. So since my payment was made at 5pm, the payment was applied to the July bill and not August. THEN, I was told that there was NO way it can be changed. I went up three... More...
    (Credit Cards, Finance, Banks)
    unica77's Picture   unica77    0 Comments   Comments
  • Discriminatory practices issuing credit



    I just signed up for the Executive Membership at Costco and applied for an American Express card there. I was the primary cardholder; my husband was the secondary cardholder. I had all interaction with Costco staff, not my husband. However, American Express determined that my husband should be the primary cardholder and will not let me complete the application process by phone. American Express doesn't even have my name in its system. Using discriminatory practices tarnishes your brand, American Express. Many women like me bring in substantial household income and I'm sure... More...
    (Credit Cards, Finance, Banks)
    KristyChicago's Picture   KristyChicago    0 Comments   Comments
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