American Express Reviews and Complaints

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American Express Reviews

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  • 1-800 Customer Service NOT LOCATED IN US!



    Every single time I contact Customer Service I am connected to some in India, Pakistan, Middle East, everywhere except the USofA! I always have to ask to speak with someone in the US! THIS is unacceptable. I am a citizen in the US, buy my products and pay my payments in the US FROM MY US CREDIT UNION and should be able to KNOW whomever I am speaking with (from my Merchant) their service people are getting paid to do their jobs in AMERICA! American citizens need to step up and be heard for if we keep allowing other countries to take over our jobs there will be nothing left here in America... More...
    (Credit Cards, Finance, Banks)
    CGOTZEFF's Picture   CGOTZEFF    0 Comments   Add a Comment

  • 2 years in a row they don't send me my reqwards check



    This is the 2nd year in a row that Amex said they mailed my rewards refund that I have yet to recieve. Same Pattern every year, I stop getting paper statements in December even though I am signed up for them and I never get my Check. Then I mysteriously start getting paper statements again after the period they say they will cut the checks and tell me i am no longer eligable. They say its now on my March statement, which I have yet to see. If it does not come next week, I will cancel the card and never again use Amex. They are doing business like US Bank im suprised they dont have... More...
    (Credit Cards, Finance, Banks)
    Stonelord's Picture   Stonelord    0 Comments   Add a Comment

  • Crazy cancellation reason



    I received a email today We are contacting you to be sure you do not have any surprises when you try to use your card. We wanted to let you know we have had to make the decision to close your account listed above. People please.I have paid on time for a straight 6 years and i decide to pay off the remaining $400 that I owe you and you get mad!You say its because of my credit score...please people it was lower than that when you gave it to me. I feel cheated.And like I told the man that so call mistakely hung up the phone in my face I will be heard.I will be heard.... More...
    (Miscellaneous)
    rerocker37's Picture   rerocker37    0 Comments   Add a Comment

  • Read the fine print



    For the first time since holding an American Express/Delta Skymiles co-branded card I was under the impression that my annual spending had reached the threshold bonus figure of $25,000 qualifying me for 10,000 bonus "MQMs" in my Delta Medallion account. I got to the end of the year, seeing that I had exceeded the amount by $170 and began to look for the bonus in my Delta Airlines account. I called American Express this morning to find out why I haven't received this bonus. I was told that I didn't have the required "qualified spending" and that I was short by a... More...
    (Miscellaneous)
    lazchance's Picture   lazchance    0 Comments   Add a Comment

  • False Reporting



    I have been a card holder since the 80"s I received a letter from American Express just before Christmas thanking me for being a good customer and that they were increasing my limit. I made a purchase on 12-24-11 and went on vacation on 12-26-11. Before leaving on vacation I paid my bill. Long story short when I returned on 1-9-12. I had a letter from the company stating that my account was closed due to filing bankrupsy. This was absolutely false information and they know it, however they have not reinstated my account. This false information was sent to the credit agencies,... More...
    (Credit Cards, Finance, Banks)
    G4girl's Picture   G4girl    0 Comments   Add a Comment

  • American Express Does Not Care



    I am talking about AMEX in the UK - I have been a member since 1989 and have seen the service gradually go down. Today I dont think anyone should get a AMEX card in the UK. Honestly you will regret it. Learn from someone that has been a customer for over twenty years. Maybe its differnet in the US - the UK AMEX has lost control of customer services. Too many complaints and they know its too much to fix. Shame cause when i first joined in 1989 they were really not bad. Mind you I only started having problems about 5 years ago. So maybe they were already bad but I wasnt doing much... More...
    (Credit Cards, Finance, Banks)
    shafiq's Picture   shafiq    0 Comments   Add a Comment

  • Misbehaviour at American Express Agency



    I was shocked to see the behaviour of people representing a american express travel agency in MGF Megacity Mall, Gurgaon, Haryana INDIA. They were so rude that were not interested in attending a customer and behaved very rudely to sent me back from there office. It was so rude that i will never again go to an Amex travel agent nor refer anyone in future. Shame for such a big company to keep such people as their representative. Thanks, Apurve Sharma apurvesharma@yahoo.co.in More...
    (Travel)
    apurve's Picture   apurve    0 Comments   Add a Comment

  • American Express Card



    I have been an American Express customer since 1982. Last year I became a platinum card holder because up till then I felt that when I had a complaint they would listen and do something about it. In the past year I haven't got the service I am used to, I've tried to cancel the platinum card for weeks now and go Gold because I don't want to lose my points and they kept me waiting, then connected me to someone in the Phillipines and then she connected me to someone that could help me but I couldn't wait any longer. I am a very good customer and wanted some of the high... More...
    (Credit Cards, Finance, Banks)
    rubydavis's Picture   rubydavis    0 Comments   Add a Comment

  • Refund of credit balance



    I have been working with American Express to get a refund on my credit balance and due to incompetence in the customer service department, I still do not have my refund and the account has been closed for 6 months. Two refunds checks have been mailed, but they keep sending them to an old address after repeatedly giving them my correct address. It might not be much money for AMEX, but it is a lot of money to me and it is causing me great problems. They have not shown any concern for my situation and have not done anything to attempt to speed up the process. I am a very unhappy customer... More...
    (Credit Cards, Finance, Banks)
    mrakoski's Picture   mrakoski    Read The Conversation   Read The Conversation

  • AMEX waiting on refund



    My credit card account was closed in January 2011. I sent a request in for my credit balance of $1,032.12 in March. The AMEX customer service rep said wait and the check will come in a couple of weeks. They verified my adress, which was already on the account, and said it would be processed. Now we move forward to June, still no refund check from American Express. I call back "customer service" They proceed to tell me that they sent my refund to my old address where I lived 4 years previous. WHY they did this I don't know, they were able to get all of my bills and other... More...
    (Credit Cards, Finance, Banks)
    mrakoski's Picture   mrakoski    0 Comments   Add a Comment

  • AMEX Customer Service



    Your service is no service at all. I suggested after writing of my experiance with AMEX, that you change your name to Iranian Express to be more representative of your honesty and service. I am embarrassed to think that you call yourselves "American". I hope that someday you are all left to answer the calls of Zimbabwians or Mongolians when America has been run out of business by your greed and the greed of other "American" Corporate giants. Goodbye and goodluck. Sincerely, Patricia A Mace More...
    (Credit Cards, Finance, Banks)
    cotton17's Picture   cotton17    Read The Conversation   Read The Conversation

  • Unhappy Amex Gold Card Customer



    I have merrily rolled along with Amex for years, cheerfully paying their fees and never having problems. Until, I had a problem. The first problem I had with them was back in March. I called and actually got a woman who spoke English although she was from India.. I had a technical problem with the on-line service. It wouldn't let me change the amount of my Auto Pay. She said that she would have to connect me to Technical Support. I got some Indian gentleman. He seemed disgruntled. Usually there is a problem with English, but I am very patient. He explained that he would have to... More...
    (Credit Cards, Finance, Banks)
    cotton17's Picture   cotton17    0 Comments   Add a Comment

  • $100 restaurant certificates



    A few days ago I received 2-$100 restaurant certificates for a Gold Card promotion. On the surface this seemed nice but when investigated further it proved to be far beneath what one would expect from AMEX. Over the many years I have been a user of the Platinum card and now the Gold card and I have been proud of my association with your firm. But following a review of the terms to validate the certificates and the list of restaurants that will honor them here in Tucson, I was astonished that AMEX would stoop to such a promotion. Most of the restaurants listed are no better than diners or... More...
    (Miscellaneous)
    thirte's Picture   thirte    0 Comments   Add a Comment

  • Amex gift cards



    I ordered and AMEX gift card online for a relative. After emtering my credit card info., the next screen came up and told me that the order could not be processed. I re- ordered the card and then got an email telling me I had placed two orders. I called immediatly and customer service told me that I could not change the order and he would be shipped the two cards. This puts me in a very embarrassing situation because now I have to call the person and tell them not to use one of the cards! What kind of outdated system does AMEX have that they can't make changes to orders just placed!... More...
    (Credit Cards, Finance, Banks)
    knotar's Picture   knotar    0 Comments   Add a Comment

  • American Express charge



    Another great example of a company that has lost track of who the customer is. I had a simple $38.00 charge on my corporate AMEX card that did not get paid via auto payment that took from January to May to resolve with AMEX. AMEX took weeks to respond to issues while the fees built up from the original $38.00 to $180.00. Calling AMEX routes you to some call center in India or some other country to talk to folks that barely speak english. I asked multiple times to speak to an American about the issue and they told me that I could not. They passed me on to a supervisor named Amen... More...
    (Credit Cards, Finance, Banks)
    jbankson's Picture   jbankson    1 Comments   Add a Comment

  • Loyalty not returned



    I've been an American Express cardholder (both personal and business) for almost 30 years. AMX has a Blue Cash Preferred Card on which they offer a $100 dollar bonus if you spend $500 dollars within the first 90 days. In diligently reading all the terms and conditions online, nowhere does it state that you are not eligable for the $100 dollars if you are a current credit card customer. But when I went to apply for the BCP card, guess what, no bonus is offered. Why doesn't it state somewhere that current customers aren't eligable for the bonus? Could it be that it would look... More...
    (Credit Cards, Finance, Banks)
    Lucky1313's Picture   Lucky1313    0 Comments   Add a Comment

  • Advertising incorrect



    Hi, I purchased a new teen Amex passcard because of the promotion you had going. I put $25 on the card and waited for the $25 bonus which I did not receive. I called today and talked to Sharon in India who refused to transfer me to someone in the US. After many requests I asked her name or id number which she gave me as Sharon. I told her I would call my self. My issue is besides poor customer service is that I bought this card and it was not clearly noted that I needed to add additional funds to get the $25 bonus. Now after talking to the US the period to add funds is over.... More...
    (Advertising)
    datwell's Picture   datwell    Read The Conversation   Read The Conversation

  • American express Card fee review



    Had to cancel my platinum card after 30 plus years due to mismanagement by Amex who kept sending me books we didn't want and charging hundreds for them, even after promising for five years it wouldn't happen. Upon cancellation, had a credit which they never sent, and when we tried to use our 30K points, they said, "too late." Funny, Amex could keep our credit but our points expired. We have two other cards, we want the points transferred to them and requested that, but told tough by a customer service agent who commented that we must be rich (I guess that working hard... More...
    (Credit Cards, Finance, Banks)
    EMOCONNOR's Picture   EMOCONNOR    Read The Conversation   Read The Conversation

  • Amex Platinum Card



    We had a platinum card for over 30 years. Living abroad with our family, it was the only card we used. We charged closet to $100K a year on the card and paid it off on time every month. When we moved back to the States, we started getting these books that we never ordered, and being charged hundreds of dollars for them. We kept having to take time to return them and get the charges removed from the bill and each year, we'd request they not send them. Every year customer service told us this would never happen and every year it did. After five years, we got fed up and cancelled the... More...
    (Credit Cards, Finance, Banks)
    EMOCONNOR's Picture   EMOCONNOR    0 Comments   Add a Comment

  • Amex credit review



    To Whom It May Concern: I have received disrespectful, poor customer service from American Express, specifically from the CREDIT REVIEW DEPARTMENT. I have been a loyal card member for almost 10 years, never missed one payment, have multiple American Express Cards (Business and Personal) which I pay off in full each month. In the middle of March 2011, my husband and I saw a promotional offer on the Hilton Honors website to receive bonus Hilton Honors points by opening a Hilton Honors AmEx Card. I applied for the Hilton Honors AmEx card and got approved very quickly. I received the... More...
    (Credit Cards, Finance, Banks)
    hscchang's Picture   hscchang    Read The Conversation   Read The Conversation

  • Amex Placing Customers Under Duress



    To Whom It May Concern: I have received disrespectful, poor customer service from American Express, specifically from the CREDIT REVIEW DEPARTMENT. I have been a loyal card member for almost 10 years, never missed one payment, have multiple American Express Cards (Business and Personal) which I pay off in full each month. In the middle of March 2011, my husband and I saw a promotional offer on the Hilton Honors website to receive bonus Hilton Honors points by opening a Hilton Honors AmEx Card. I applied for the Hilton Honors AmEx card and got approved very quickly. I received the... More...
    (Credit Cards, Finance, Banks)
    hscchang's Picture   hscchang    1 Comments   Add a Comment

  • Amex charge review



    I have only had an American Express a few months and have never charged anything on it. Lat month I had a $39.95 charge for Home & Leisure Magazine that I did not order. I called and they took it off my account. I just received a new statment and I now have a charge of $89.95 on there "AEPC Member Services". I just called and hung on for a about 15 minutes to talk with someone and then was told this is a magazine and he will have to connect me with someone else. Am hanging on now. How can companies put charges on an account that are not authorized?? Are there no laws... More...
    (Miscellaneous)
    ruthet's Picture   ruthet    0 Comments   Add a Comment

  • where to start



    I opened my amex cards three months ago. At first, it was an honor to be a cardmember of the "prestigious" "Amex". That changed very quickly.Within the first month, I was assessed annual fees for both my green and gold cards. I had to call to get it fixed. The lady was helpful and fixed it, but I shouldn't have had to do this. Next, my bonus points were not awarded, even though my expenditures for the first three months met the requirements. Now, just three months after opening my card, my account is "under review" and "on hold" due to needing to... More...
    (Credit Cards, Finance, Banks)
    autumnc19's Picture   autumnc19    Read The Conversation   Read The Conversation

  • Amex missing bonus points reviews



    I was excited to get my first American Express card three months ago. However, I started having problems quickly. I recieved one gold card and one green card. The annual fee was supposed to be waived for the first year. However, with my first statements also came an annual fee assessed. When I called to ask them about it, the woman was very helpful and did fix the problem. However, I should not have to "babysit" my statements like that. The next problem came in the last few days. With no warning, my green card stopped working. This came within days of my gold card being... More...
    (Credit Cards, Finance, Banks)
    autumnc19's Picture   autumnc19    0 Comments   Add a Comment

  • Membership Rewards Points



    I have been an AMEX member since 1988. Last summer I used some points for Express Rewards Hotels prepaid cards. I used all but one and just tried to redeem its Feb 13th. The card it seems expired Jan/2011. I did not know they expired. I called the Customer Service number on the back of the card. Its the Service Company no American Express. They were like, tough we are not issuing another cards and not refund for the unused points. It was highly insulting the manner in which they said, hey we do not card. So I called American Express and got the Memeberships Rewards Customer... More...
    (Credit Cards, Finance, Banks)
    kcoppage's Picture   kcoppage    0 Comments   Add a Comment

  • AMERICAN complaint review



    The name on my card which I've had for many years, says "AMERICAN EXPRESS". It is totaly disgusting to call and we, who are your customers, are transferred off to some foreign country. A lot more mistakes are being made during the past few years. When I have requested to speak to an AMERICAN, I'm told that they have no way to transfer my call so I'll have to place the call again...why is this??? Why do FAXED complaints go overseas? Okay, so American Express is telling their customers, "If you don't like it, take your business to a different credit... More...
    (Miscellaneous)
    pajamas's Picture   pajamas    1 Comments   Add a Comment

  • travellers checks



    My son bought american travellers cheques for a trip to Tanzania. He is from South Africa. There his cheques were stolen and he phoned me immediately (he calles collect because at that stage he was very short on money) and I immediately reported it. After a lot of phoning and correspondence they refuse to replace the cheques and what ia more they are accusing him of all sort of things. Please help, he desparately needs the money. Christa More...
    (Travel)
    execuwater5's Picture   execuwater5    0 Comments   Add a Comment

  • Loss of Membership Rewards Points



    I have been a membership rewards point member for over 15 years. Last year unauthorized charges appeared on my Gold Card. I canceled that card and AMEX issued a new card. The charge continued to appear on the canceled card in the amount of around 70. By computer I disputed the charges on the old card and continued to use the new card accumulating 486,000 points. In July 2009, my new card was declined and when I called AMEX they said that card was canceled because of nonpayment on the old canceled card. I called about my membership rewards points and was told by the first representative that... More...
    (Credit Cards, Finance, Banks)
    tomcarpenter's Picture   tomcarpenter    0 Comments   Add a Comment

  • bad lost card policy



    I was in a gas station last night in syracuse, ny, I bought 10 dollars of gas. I left the card on the counter for 1 minute. It wasn't used before and was aa gift from my brother It was stolen and 85 dollars was used. American express send me to some guy in india who couldn't speak english. I went back to America to some supervisor who refused to give me my 100 gift card back. She said that I could get 3.80 back that was left on the card even that it was stolen. Whay a joke. Bad customer service and bad management. Bad policy on stolen gift cards. How about putting a pin number... More...
    (Credit Cards, Finance, Banks)
    evergreen1's Picture   evergreen1    0 Comments   Add a Comment

  • rip-off



    irsir On 12/7/10, I bought a $200- amex gift card at a cvs pharmacy. About an hour later, I used the card to by flowers from FTD florist. A couple hours later I found out that the order was declined. I called the amex customer service-they said the card had to be registered first-so we took care of that on the phone. I went back to FTD-again but the card was again declined. So I went back to amex and they said "Sorry, we are holding your money for 7 days, then we will put it back on the card." I explained that I dont want the money- I have to get these flowers delivered. I was... More...
    (Credit Cards, Finance, Banks)
    patriotfan's Picture   patriotfan    1 Comments   Add a Comment

  • unethical business practices



    Its more then just making a profit for AMEX. Its all about greed. I have been a member since 1989. In 21 one years never been late on a payment. I have three different cards with them. I received my October statement and notice my interest rate had been raised almost 4%. I called AMEX. They advsied me they had sent out a mailing in May to all of their clients giving them the opportunity to opt out of the rate increase. I never received that mailing so never had the chance to respond. Who in their right mind would not have returned that mailer? AMEX is the apitomy of what is wrong... More...
    (Credit Cards, Finance, Banks)
    dmb049's Picture   dmb049    0 Comments   Add a Comment

  • Responsibility



    Write a review, complaint or questions about American express. You could get answers directly from employees that work there. If you have tried American express have a question about them or want to recommend them then you need to make sure others know about your review. MeasuredUp has the consumer audience and tools that gives you that power. By putting your review on our site we let other consumers see it. This leverage often compels a company to address the review and contact you. MeasuredUp is partnered with leading companies that work with us to improve their customer service,... More...
    (Credit Cards, Finance, Banks)
    measuredup's Picture   measuredup    0 Comments   Add a Comment

  • AmEx Cards



    I got 2 AmeX cards because I wanted to get cash back rewards. However, they will give you a card and promise rewards but once you post a large charge onto your account to get rewards they will harass you to send them your TAX INFO!!!!! WTF? In just two months, AMEX screwed my score from 758 to 673. If you don't they will cancel all your account EVEN THOU IF YOU SPENT JUST 50% WITHIN YOUR LIMITS!!!!! This company is untrustworthy and will ruin your credit score in an eye blink. Stay away from BAIT n SWICH CROOKS. Why they asked me for the tax info? I have no idea, I just... More...
    (Credit Cards, Finance, Banks)
    JanLuc's Picture   JanLuc    0 Comments   Add a Comment

  • I am done with American Express



    I am done with American Express. I had held an American Express Card since 1992 and was generally happy with the company..no "oh wows" or anything...just business as usual. During this period probably my biggest complaint was trying to use my Skymiles which was a waste of time and a loss of my sirenity. The end came in 2008 when I read an article in the NYT about AE profiling their customers and making unilateral decisions on credit limits and whether to cancel accounts based on where an AE card was used. I work extensively overseas and could not afford a company to unilaterally... More...
    (Credit Cards, Finance, Banks)
    Birch's Picture   Birch    0 Comments   Add a Comment

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American Express Reviews By Product


American Express Comments


jrisso says: (2 years ago)
 0
no to american express



abemathew says: (2 years ago)
 0
The $50 American Express card I received 3 months ago expires12/13. Wanted to use it today...so I checked the balance, and what? it has a '0' balance- the card was never used!
What am I to do? What happened to the $50 that is supposed to be in it? Is American Express taking money off up front and scaming me??!!



shrimpann says: (3 years ago)
 0
How, under the law, are they allowed to do this to us with no valid reason? Who can we contact that can make a difference?



Jdeals says: (3 years ago)
 0
DO NOT USE AMERICAN EXPRESS! NEVER EVER get involved with them or it will end in tragedy. PLEASE trust me on this one.



snidewoman says: (3 years ago)
 0
Yes contact the better business bureau but more importantly contact your congress rep... there is legislation waiting to be passed to stop this kind of abuse.

Also they want tarp funds... I SAY NO NO NO funds for these cheats.



first says: (3 years ago)
 0
Poor business,will never do business with this company again. This company could careless about their customer! Say NO to American Express!



first says: (3 years ago)
 0
I had these same problems with amex, something has to be done about this unkind act! I filed a complaint with the Better Business Bureau. Its very important for everyone to report their situation to the bureau and they will investigate it for you and follow up with you on the issue. www.bbb.org



djdjdj2007 says: (3 years ago)
 0
I was a card holder of American express "Blue."I had never been late on my payment and always paid at least 80% of the balance. In March 2009, I paid off the entire balance and with out warning, American express canceled my account. When I called to see why I was told that after checking my credit history that my balances on a few other accounts were high. American express can keep their card But their actions will lower my credit score.



whypay says: (3 years ago)
 0
It's nice not to be alone, but it's really sad that AMEX can do whatever to customers and there is no recourse. I haven't been a customer as long as many of you; just since 2006. My credit line wasn't as high either; just $1200.00. But I always paid on time if not before time and mostly more than the previous month's balance because of the low limit and I had liked being able to manage something in my life. I went to use the card to rent a car to see my kids last weekend and when I got to the counter the poor clerk had to tell me my card was canceled. Not declined - because I had just made a $500.00 payment to cover the travel I was anticipating. AMEX didn't even have the decency to inform me ahead of time so at least I could prepare. I understand they have every right according to their "agreement" but my financial situation didn't get the way it is overnight and AMEX has definitely been aware of its status the entire time. I depended on that card and it sucks that consideration can't even be given on a humane basis.



flower21 says: (3 years ago)
 0
Please have a real person contact me conerning my account. I will to speak to someone about this asap.



fit2btied says: (4 years ago)
 0
I HAD been a member of american express for over ten years with three acoounts until October 08

I have never been late, always paid my balances off and in late september I received an e-mail telling me that they had either lowered my credit lines or removed my ability to pay over time. now keep in mind one of my accounts had a $27,000.00 line of credit and they lowered it to $500.00 and I won't go into detail about what horrible things they did to my other accounts but needless to say none of my accounts are worth using now nor would I.

It's sad to hear that they are laying off people but I hope everyone stops use there cards and boycotts them!!!!!

It would bring me much pleasure to hear that they are filing for bankruptcy because all of us that did absolutely nothing to them but pay our bills and be loyal to them brought them to their knees!!!



zsazsa says: (4 years ago)
 0
I recently tried to make reservations for a hotel in Manhattan, but was cut down by some frustrated supervisor who thought he was talking to his mother. I am a custormer for a hundred years and donot need to be bullied by this ignoramous.




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