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American Express Reviews

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  • Customer Service American Express rewards

    I called the rewards number that I was given from a customer service rep. at A/X and when I called the lady put me on hold for 29 min. After I asked to speak to a supervisor because I was given wrong info regarding my rewards on me card. I have racked up 23000 pints and wanted to transfer to my sky miles acct. she said I could not, I explained to her that I was told differently from the A/X customer service rep. I've been a loyal customer since 1988 and feel so hurt that after holding for 29 min. She comes on the phone and I clearly hear her say hello, I respond hello, and she hangs... More...
    (Credit Cards, Finance, Banks)
    Tonymel's Picture   Tonymel    0 Comments   Comments
  • American Express Took Away Reward Points

    Removed my Reward Points I have been a member of American Express since 1981. I fell into some financial difficulty, and did not realize I was in danger of my Platinum Card being cancelled. It was cancelled in January of this year because of an inter collection process. I paid the balance in full, at one point totalling over 60,000.00. I paid all service fees and all interest charges without question, because I knew it was my fault for paying the bill late. But I did pay it all. I called to see about my rewards points that had not been used to pay my bill. They totalled 171,000 points and... More...
    (Credit Cards, Finance, Banks)
    docgsc's Picture   docgsc    0 Comments   Comments
  • issue replacement PIN number

    Capt Tony M. I had a simple request to issue a replacement PIN for my gold delta skymiles card on Mar. 3, '15. After speaking to 7 representatives with various scattered GLOBAL call centers during an ONE HOUR period it became an exercise in futility with conflicting answers from various agents - rather than speak to a rep I requested a supervisor. The service and bureaucratic computer generated menus were total frustration. American Express is the WORST experience I have encountered with a credit card company -- UNSATISFACTORY!! I rate customer service ZERO More...
    (Credit Cards, Finance, Banks)
    Belluh1h's Picture   Belluh1h    0 Comments   Comments
  • American Express and Their Customer Service

    I have been a customer of American Express for several years. Up to this point I have had no issues with their service. American Express has been no better or worse than the other services I use. I tried to purchase new cell phones on Sunday, March 1, 2015. After placing the purchase with my telephone service provider I received in the form of an email from American Express a "Fraud Protection Alert". At about the same time I received an email from my telephone service provider that my order was on hold. The following Monday morning I logged into the American Express website.... More...
    (Credit Cards, Finance, Banks)
    sdmclain's Picture   sdmclain    0 Comments   Comments
  • Poor Customer Service and Loss of Work

    On the 21st of January I took a work lunch break to go and buy my wife her 30th present for the amount of $2,500 and at POS the transaction was declined. A second attempt was made as I am well aware of my account balance and it was also declined. I made a call for the first time to AMEX CS and setup my pin then was waiting for 7.5 minutes and was hung up on. A second call was made and got through to a team member who informed me that the account was under review and they need a specialist to call me back. I explained the circumstances of being at POS and on my work lunch break; I was told... More...
    (Credit Cards, Finance, Banks)
    wick12c's Picture   wick12c    0 Comments   Comments
  • Application Nightmare

    Last month I applied for an American Express card through CostCo. I have a six figure income and a FICO score of 820. I have multiple credit cards, all with virtually no balances, each paid monthly. I get invitations from Am Ex almost monthly to apply for a card. Application should be a breeze. Nope, nada. First I get an application pending delay. Then they say I have a fraud alert of some kind, again delaying the application. Next they do not have my SSN, once again a delay. Next they do not have my telephone number. Yep, another delay. Now a supervisor of some sort needs to... More...
    (Credit Cards, Finance, Banks)
    skakh's Picture   skakh    0 Comments   Comments
  • In one Day - 27 charges that were not ours

    We have regular AMEX cards and have had no problems. We got Prepaid AMEX card for travel. We were checking our account November 10th and was shocked that it was minus $20.64 and not the $2500 we put in this summer. Discovered 27 charges on October 7th all to Exxonmobile in Florida (we live in California). We have been on the phone almost daily with no resolve. They tell us they will email dispute "form" we must send in writing, but after 5 attempts to get form - no show. We took it upon our selves and sent UPS Next Day (cost of $37) that these are not our charges - we have... More...
    (Credit Cards, Finance, Banks)
    go2thenut's Picture   go2thenut    2 Comments   Comments
  • credit card

    American Express may think they are an elite credit card company but their customer service and care of their consumers is the worst. I have been a member since 1987 and most of that time, until recently, was a satisfied customer. But since recent incident involving my credit card management, I think they are horrible with consumer satisfaction. I have seriously considered cancelling but, only out of inconvenience, have not. I know I am just a minor problem with this complaint but it just feels good to vent. I so wish there was some way someone of importance with this credit card... More...
    kimranson's Picture   kimranson    2 Comments   Comments
  • Rewards Taken Away

    I recently turned in my notice to my employer, Fresenius Medical Care. As a result, they chose to terminate my employment on October 3rd, along with my corporate AMEX card. I had spend my own money to sign up for the rewards program, and went to utilize my points. Unfortunately I was told that since my employer took too long to reimburse me with over $10,000 so I could pay off my bill, and the card was already cancelled that I would not be awarded these points, which would account for nearly $100 in rewards. This is not an acceptable practice, I earned these points and although I... More...
    (Credit Cards, Finance, Banks)
  • Rewards signup

    We recently signed up for amex gold with delta sky miles. The deal was if we spend $1000 in the first 3 months we would get 30k miles. The next day we got the same offer in an email but for 50k miles. We called to see if we could get that offer since we just applied and havent even activated the card. They said they could not honor the 50k. Well if they can help us out by honoring that we will not be giving them our business by using the card. Bad business!!! More...
    (Credit Cards, Finance, Banks)
    Jphally18's Picture   Jphally18    0 Comments   Comments
  • misleading policies

    Using American Express Travel to make hotel reservation, I found that the the banner of "low price guarantee" above rates do not necessarily apply to the rate they are showing -- misleading since fine print effectively negates that guarantee -- and when asked, response from agent on phone was that the banner is not associated with the rate.... In addiition, while most hotel sites make it quite clear (usually in BOLD letters) that a rate is nonrefundable, American Express Travel does not do so -- need to click on fine print again. Hotels not only indicate such by the rate but... More...
  • overseas call center

    i have cancelled my attempts to apply for an american express blue everyday card when i encountered inept customer service from an offshore call center. the several calls i made were conducted with what seemed to be persons to whom english was not a first language. i think a company that calls itself "american" express would use offshore call centers. whatever money they save in lower labor costs be damned.. i will never own an american express card after my totally frustrating and annoying experiences with their foreign call centers. More...
    (Credit Cards, Finance, Banks)
    Bearly2001's Picture   Bearly2001    1 Comments   Comments
  • Costco reward coupon

    First off, I did not realize that the reward coupons were attached to February statements. Second, I did not realize they expire in 6 months. I called in to customer service and explained to the Philippino service rep that I did not realize that I had a coupon attached to my February 2013 statement (It was attached to the very last page... page 10) I did not know that coupons were even attached to February statements until opening the 2014 February statement. She was very insincere saying I should open all my statements and look at all the pages. I said I do not always open some of... More...
    (Credit Cards, Finance, Banks)
  • customer service with reward coupon policy

    Costco American Express and reward coupon First off, I did not realize that the reward coupons were attached to February statements. Second, I did not realize they expire in 6 months. I called in to customer service and explained to the Philippino service rep that I did not realize that I had a coupon attached to my February 2013 statement (It was attached to the very last page... page 10) I did not know that coupons were even attached to February statements until opening the 2014 February statement. She was very insincere saying I should open all my statements and look at all the... More...
    (Credit Cards, Finance, Banks)
  • They don't want your business

    A representative within the cancellation department misinterpreted a conversation in which the phone line was disconnected prior to the end of the call. After that call, I was surprised to find my account closed the next day. I immediately called to have my account reinstated. After much hassle and time, I spoke with Angela Selma, Chief of Customer Service, who informed me that she was unwilling to reinstate the account because she didn't think an error was made. She told me that I would need to write a letter to the executive office to have the account reinstated. This... More...
    (Credit Cards, Finance, Banks)
    idontwantto's Picture   idontwantto    1 Comments   Comments

    i just spent 2 hours with americam express support team (JAMIE) helped me. I had a simple question when you pay a bill online there is an option MEMO TO PAYEE i put information in the memo area needed for the bill to be processed as the account number was not enough. To my horror none of the memo's to the payee showed up on the checks sent out 1 in paticular caused the check to be returned and my auto insurance was canceled if the information i put in the memo to the payee was on the check this would not have happened. i called to find out why NOONE could answer my question which you... More...
    tminogue's Picture   tminogue    0 Comments   Comments
  • New Customer Service Sucks!

    I've had a charge card with AMX since 2005. I have not had one complaint with in AMX in all these years until now. Their customer service used to be fantastic, but it sucks now. It's apparent they have changed the agency they worked with. I called to understand my statement and inquire about some of my charges which I paid with my rewards b/c the statement did not reflect them. The rep was very slow, did not understand my question, and would keep repeating this narrated statement. It was awful. I wrote to them to complain, and they wrote back apologizing for the bad customer... More...
    (Credit Cards, Finance, Banks)
  • Customer Service is Getting Bad

    I've been a member of American Express since 2005 and I have both, a charge card, and a credit card. However, in the past 6 months, they must have changed their customer service agency because they seem not to be able to understand my issues when I call them. They are very slow at responding to my questions, and instead of answering my questions they provide this narrated answer, which does not make any sense. It's like they are placing the onus on me to understand how their statement is now represented, which does not reflect my rewards deductions. I'm growing so frustrated... More...
    (Credit Cards, Finance, Banks)
    robberttlaw's Picture   robberttlaw    0 Comments   Comments
  • Penalize for making my payment early....

    I have been making my payment on the last day of the month for more than a year now, which makes it early. I always pay more than required and frequently pay my balance in full. On May 16th I paid my balance in full, but made a purchase on the 21st, because I paid my balance early I received a late fee charge because of the purchase.....this company doesn't want to keep loyal customers. After talking with a rep...and waiting on hold for 20 minutes I was conveniently disconnected . I called back and explained my issue and was told ya if I hadn't paid early I wouldn't have... More...
    (Credit Cards, Finance, Banks)
    Dbeard's Picture   Dbeard    1 Comments   Comments

    My American Express is linked to my Costco Membership. Back in February I received a letter from AMEX regarding my Costco membership. I called the day I received the letter and provided my Costco Membership, and was told a new card with my new Costco Membership number would be sent. I called every other week to check on my AMEX and was told multiple times a card had been shipped. I spoke to multiple supervisors and after 2 months of going back and forth I finally received my new replacement card from AMEX on May 8th. When i tried to activate the card I was told the account had been closed.... More...
    (Credit Cards, Finance, Banks)
  • Credit Card Application Status

    Hi All, I would like to share my bitter experience with you all about AMEX. Three months ago I've applied for AMEX credit card, few days later I've received a thank you mail for selecting AMEX and a reference number, which I've mentioned in the subject line. After 15 days they requested me to upload the documents by providing a link and I've done the same but there after there was no response from them. Till now I've called them more than 12 times but each time they used to ask me one or other document. I used to send the same to a given mail id but still it... More...
    (Credit Cards, Finance, Banks)
    triplen's Picture   triplen    1 Comments   Comments
  • over charged

    I had a gold card with no annual fee for first year. Before start of second year, I called and opted for a credit card with no annual fee. I was issued one. Still the $95 was billed and late fees was charged. I called three times to reverse the charges. Still I was charged. I tried to explain and in the end opted to cancel my credit card too. Because I don't have the time to repeatedly call ( fouth time today) and spend an hour on each call regarding this. Though I have cencelled I understand I might receive card statements calling for a non existent back log amount. So could u please... More...
    (Credit Cards, Finance, Banks)
  • email verification

    Someone is using my email account for their American Express online account. I too have an American Express account so I cannot just create a filter and trash them all. American Express fails to use email verification, allowing users to purposefully or accidentally attach the wrong email to their account. This is bad practice and amateurish. I have tried to contact them about this, but since I cannot access the other person's account I cannot get them to do anything about this issue. They have been unhelpful to say the least. This is really a bad company to screw up on such a basic,... More...
    (Credit Cards, Finance, Banks)
  • american express customer care rep

    Ms. Ryan at American express customer CARE phone line was not so CARING. Asked her about my cash back reward earnings and she talked to me like a was stupid. I would ask her a question and she would just be quiet and not reply many times until I said "hello?" Thinking I lost connection, then she would say "yes im here" and I would be in my head wtf ? I askd a quedtion and waiting on a reply from your ass. Its your job! She was unterested in helping me understand when her job is "customer care" im not even sure ig her name really is ryan . I asked her her name... More...
    (Credit Cards, Finance, Banks)
    hawai808's Picture   hawai808    0 Comments   Comments
  • I'm Done With Them!

    Member since 99 and have watched the company go downhill lately. Just cancelled my Delta Airlines Platnum card. Straw that broke the camel's back was AmEx's refusal to acknowledge an airline ticket purchase on 12/31/13 towards my 2013 spend limit. I feel I did my part, they refuse budge so I missed the step by $800. Are you kidding me! I'm a customer who for the last several years has spent $60,000 or more on their card and they refuse to accept an airline ticket (Delta none the less) which would make my spend step. So, I've cancelled the card and will be canceling... More...
    (Credit Cards, Finance, Banks)
    clairfiet's Picture   clairfiet    0 Comments   Comments
  • SERVE card

    I cannot transfer more funds to my SERVE card even though the initial transfer went ok and nothing has changed. Have spent an hour and 50 minutes on hold now the last 35 minutes for a supervisor. This is my third call tonight. I was told that I had to call back because my credit union wasn't open to call now. I asked if Am Ex Cust Serv could call the credit union tomorrow and let me know what the issue is since the problem appears to be on their end and was told no. I had to call back. I manage a call center myself and would be ashamed to treat my customers this way. Am Ex should be... More...
    (Credit Cards, Finance, Banks)
  • American Express

    I hold two American Express cards, never missed a payement and use it quite bit. To my surprise I receeive an email stating that, we are sorry, but your cards have been cancelled. When asked, the response was your credit rating has changed. Whatever, I have checked my credit rating and everything seems to be in order. American Express now has my shop rewards, which I cannot asscess and Delta skymiles. Pretty conveinent if you ask me. More...
    (Credit Cards, Finance, Banks)
    weagle2u's Picture   weagle2u    1 Comments   Comments
  • Very poor service

    I hold American Express credit card and I must say that I have suffered losses twice because of very poor service by them. And to my utter surprise, the same mistake was repeated in both the instances. difficult to write the whole story but to cut it short, they never care about customers. they are not bothered about the request by customers. I think they feel the customer is not important any more. If this kind of service is provided, better not to go for American Express. More...
    (Credit Cards, Finance, Banks)
    achal's Picture   achal    0 Comments   Comments
  • American Express Customer service and late fees

    After being a customer for over 19 years, I cancelled my American Express Card. I mailed a check on the 14th of the month....they claim not to have received it until the 18th...payment was due on the 16th...I asked that the late fee be waived...they refused, I paid the balance, and called back to speak to another representative who informed me that I had already spoken to two other representatives and that they would not waive the fee. They were not nice about it to boot....I guess a 19 year customer means nothing to a company like that...I was a company owner and made many concessions... More...
    (Credit Cards, Finance, Banks)
    dorisnieves's Picture   dorisnieves    0 Comments   Comments
  • Promotion offered, then Taken Away

    I've been an Amex cardholder for over 10 years. A few months ago I received a letter that offered me a deal to sign up for the Platinum Card and receive 100,000 Membership Reward Points if I spent $3,000 within the first 90 days of using the Platinum Card. I called the number on the letter, spoke to a Customer Service rep who knew I was a current card member confirmed multiple times that I would receive the promotion even if I had other cards than sent me to another department to cancel my existing Gold Card. I cancelled my Gold Card, signed up for the Platinum and waited for my... More...
    (Credit Cards, Finance, Banks)
    Mkass's Picture   Mkass    0 Comments   Comments
  • American Express late fee

    After 14 years of being a loyal customer, paying on time, I requested to waive the late fee as I was less than 24 hours late as well as the interest fee, since I always spend a lot of money every month with American Express. I was told they were unable to that since over 12 months the fee had been waived. I called them on 28 December- it's a new year and I spent over $38,000 with the card in 6 months. Lulu was the acct rep and she was neither helpful, friendly or spoke English very well. Very disappointed and will now just use my bank credit card. I will be contacting American Express... More...
    (Credit Cards, Finance, Banks)
  • 14 years a loyal customer and never a late payment

    I've been an American Express customer for almost 14 years and have paid like clockwork. Back in April of 2013, I inadvertently forgot to make a payment...which I remembered to do so a couple of days later. I get a letter in the mail stating they're raising my APR from 10% to 27%. I call AMEX and they say it's an automated letter that goes out and they'll go ahead and change my APR back since I've been a loyal customer. I recently switched jobs where I travel a lot now and I'm sometimes traveling abroad. In October I missed my payment by one day and... More...
    (Credit Cards, Finance, Banks)
    mpressed's Picture   mpressed    0 Comments   Comments
  • BlueBird

    On December 18th I tried to place an online order for Best Buy. After several tries to place my order, my card would not go through. I then tried another website to place an order. My card was declined. I then went to check my bank account and noticed I only had 158.00. This was very strange due to me just getting paid on this day. I then checked my transactions to see that not only did blue bird charge my card, but they charged me three times for a total of 604.05. I then called best buy to get this straight. As I was talking to best buy I was told that they have no information on an order... More...
    (Credit Cards, Finance, Banks)
    ErikaJeff's Picture   ErikaJeff    2 Comments   Comments

American Express Reviews By Product


American Express Comments

kimranson says: (5 months ago)
AMERICAN EXPRESS IS THE WORST!!! I have been a member since 1987 and their company is just not the same. DO NOT USE THEM. Their customer service is awful. My story is too long to tell but was extremely unhappy with them. It is hard to say goodbye to a company I have been with so long but they don't deserve my business.

mat69 says: (6 months ago)
I do a significant amount of business and personal shopping at Costco, and have an AMEX gold card that I try to use exclusively for all my shoping to maximize on collecting points. I will not be using the AMEX card much anymore now that AMEX and Costco Canada have severed their agreement. Although I would prefer to use my AMEX Card, It makes more sense to replace my Amex card with my Visa card to consolidate my point collection. Its unfortunate that Costco is not willing to accept multiple types of cards.

cappy044 says: (7 months ago)
I have been with Amex for 31years and never had a problem. I was on the phone for over 90minutes today and 4 phone calls. I was transferred,hung up on and a transferred call to India who didn't give a damn about customer service.
After all this no resolution to my accounts.
It appears there is no customer service for loyal customers.
A totally horrible experience.

Caerpa says: (8 months ago)
Hw come American express only lets customers contact reps via live chat as opposed to typing communique. Would much prefer typing correspondence as opposed to live phone chat

sheanng says: (1 year ago)
I had been an American Express Platinum cardholder for 25 years. I had signed on to an agreement for a company to supply services for a year. I later discovered the company was a fraud. They were no longer the licensed company they claimed to be and had entered into with me in a contract. i contacted American Express to explain to them that this company had been a fraud and that their corporation no longer existed. American Express did nothing but write letters and forward the responses. They claimed that there was nothing else they can do. I imagine they still do business with this fraudulent company.
What a joke AX is!!!!

Getmymoney says: (2 years ago)
I purchased 2 American Express prepaid gift cards through AAA membership website in December of last year, I called and cancelled the cards and requested for a refund because I did not the the cards after all. This is now febuary and I have not received the refund back in my visa card . When I called the customer service I have been told the refund is processed and it will take 15 days, I waited 15 days I did not get the money, I called the customer service again, the refused had to be processed again and I was again told it will take another 15 days to process. Today 2/12/2013 I have not received my money or refund . I. Gave them a call and a guy over the phone told me sorry mem" I. Will have to place an order because for your refund, and is there anything I could help you with. It will take about 15 to 20 days for the refund to come through.. I am very frustrated and disappointed.with company and their outsourced customer service employees. Is their any one who can tell me how I can get my money refunded sooner or tell me what else I do.

leonnorell says: (3 years ago)
I have been with american Express for over 30 years. I reecently telehphoned them to ask if it would be in order to pay my monthy due two weeks late, to whcih I was told 'no problem'. I subsequently found that a 'late payment' had been recorded with the credit agencies, as to which, if I had been warned, I would have made the payment on time. When I complained I received a very rude and authoitarian letter from a woman referring me to the agreement. I telephoned her senior, who agreed that this should not ahve been done. After receivng another letter from the obviously very angry woman, I tried to contact the senior again three times, but who ignored my comunications and refused to come to the phone. I have now referred the matter to the Financial Ombudsman and am writing to the CEO in the US.

jrisso says: (5 years ago)
no to american express

abemathew says: (5 years ago)
The $50 American Express card I received 3 months ago expires12/13. Wanted to use it I checked the balance, and what? it has a '0' balance- the card was never used!
What am I to do? What happened to the $50 that is supposed to be in it? Is American Express taking money off up front and scaming me??!!

shrimpann says: (6 years ago)
How, under the law, are they allowed to do this to us with no valid reason? Who can we contact that can make a difference?

Jdeals says: (6 years ago)
DO NOT USE AMERICAN EXPRESS! NEVER EVER get involved with them or it will end in tragedy. PLEASE trust me on this one.

snidewoman says: (6 years ago)
Yes contact the better business bureau but more importantly contact your congress rep... there is legislation waiting to be passed to stop this kind of abuse.

Also they want tarp funds... I SAY NO NO NO funds for these cheats.

first says: (6 years ago)
Poor business,will never do business with this company again. This company could careless about their customer! Say NO to American Express!

first says: (6 years ago)
I had these same problems with amex, something has to be done about this unkind act! I filed a complaint with the Better Business Bureau. Its very important for everyone to report their situation to the bureau and they will investigate it for you and follow up with you on the issue.

djdjdj2007 says: (6 years ago)
I was a card holder of American express "Blue."I had never been late on my payment and always paid at least 80% of the balance. In March 2009, I paid off the entire balance and with out warning, American express canceled my account. When I called to see why I was told that after checking my credit history that my balances on a few other accounts were high. American express can keep their card But their actions will lower my credit score.

whypay says: (6 years ago)
It's nice not to be alone, but it's really sad that AMEX can do whatever to customers and there is no recourse. I haven't been a customer as long as many of you; just since 2006. My credit line wasn't as high either; just $1200.00. But I always paid on time if not before time and mostly more than the previous month's balance because of the low limit and I had liked being able to manage something in my life. I went to use the card to rent a car to see my kids last weekend and when I got to the counter the poor clerk had to tell me my card was canceled. Not declined - because I had just made a $500.00 payment to cover the travel I was anticipating. AMEX didn't even have the decency to inform me ahead of time so at least I could prepare. I understand they have every right according to their "agreement" but my financial situation didn't get the way it is overnight and AMEX has definitely been aware of its status the entire time. I depended on that card and it sucks that consideration can't even be given on a humane basis.

flower21 says: (6 years ago)
Please have a real person contact me conerning my account. I will to speak to someone about this asap.

fit2btied says: (6 years ago)
I HAD been a member of american express for over ten years with three acoounts until October 08

I have never been late, always paid my balances off and in late september I received an e-mail telling me that they had either lowered my credit lines or removed my ability to pay over time. now keep in mind one of my accounts had a $27,000.00 line of credit and they lowered it to $500.00 and I won't go into detail about what horrible things they did to my other accounts but needless to say none of my accounts are worth using now nor would I.

It's sad to hear that they are laying off people but I hope everyone stops use there cards and boycotts them!!!!!

It would bring me much pleasure to hear that they are filing for bankruptcy because all of us that did absolutely nothing to them but pay our bills and be loyal to them brought them to their knees!!!

zsazsa says: (7 years ago)
I recently tried to make reservations for a hotel in Manhattan, but was cut down by some frustrated supervisor who thought he was talking to his mother. I am a custormer for a hundred years and donot need to be bullied by this ignoramous.

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