ADVERTISEMENT

I have had a personal AMEX Preferred Rewards Gold Card for quite some time without any missed payments and as a matter of fact making full payment of charges within just a few days of making the charge. We're not talking small amounts either. This last billing cycle alone was just shy of $50K. After speaking to a representative we decided it would be best if I opened a Business Charge Card as well for my business since we spend an average of about $150K a month in business expenses. I applied online where the offer specifically stated: "Get 75,000 Membership Rewards® points after you spend $10,000 in purchases on the Card within your first 3 months of Card Membership." Since I have perfect credit and payment history with AMEX I was approved immediately and received a congratulatory email from AMEX within a minute after the approval. Since I would have been spending an average of $150K a month on my Business Gold, meeting the $10K requirement in the first 3 months was a non-issue. Only 1 day after receiving the card I had already charged $9700 and contacted AMEX Rewards to confirm the offer and make sure the points would be applied to my account. To my surprise the representative stated that the rewards points being offered to me would be 25,000 points for the first $5K spent in the first 3 months. I told her she was mistaken and I even pulled up the rewards offer on their official website while on the phone with her and it stated the same offer I was given when applying online. She also checked the site and said she only saw the offer she mentioned to me earlier. At that point I expressed my anger and frustration at the fact that this was not an error on my part, but on AMEX's. She then connected me to a supervisor by the name of Mona in customer service and was told the same thing by Mona, even though I offered to email her a screen shot of what was on AMEX's official website at the time. Mona said the only thing she could do was file a dispute with that department and that I would get a response by mail after 2 billing cycles. You can imagine how livid I became at that point. I expressed to her that it was unacceptable that I would have to be forced to wait 2 billing cycles for an answer when this was obviously an error by AMEX. AMEX certainly would not wait 60-90 days after my payment is due to receive a payment from me, so why should I be forced to wait the same time for a decision from them that should only take them a few moments to resolve? Its one thing if I was told I had a guarantee to receive the points owed to me, which I would have been more than willing to accept. However, the problem was they did not give me any guarantee, just an excuse to wait for a decision that may or may not go my way. At this point I will be cancelling both my AMEX charge cards and taking my business to a credit card company that values me as a customer and treats me with a level if respect and dignity I deserve and have rightfully earned. I will also be reporting them to the BBB for deceitful business practices. AMEX may not value the fact that they will lose close to 3 million dollars a years in transactions from both of my accounts combined, but I'm sure there are plenty of credit card companies out there that will. GOOD RIDDANCE AMEX!

"MeasuredUp's assistance gave me the necessary leverage I needed to reimburse me for unsatisfactory service. The company contacted me after posting my consumer complaint, and I received a monetary refund and a replacement item. Go MeasuredUp!"